Business Support Officer Level 2

Nottingham City Council; Nottingham; On-site; GBP 24,000 - 26,000; Full time

Job summary

An exciting opportunity awaits at a forward-thinking council, seeking talented individuals to provide essential business support services. This role focuses on delivering consistent service to both internal and external customers, ensuring smooth operations within the community. Ideal candidates will excel in communication, adaptability to IT systems, and possess a strong sensitivity to customer needs. Join a dynamic team at a modern residential care home, where your contributions will make a meaningful impact on the lives of residents aged 65 and over. Embrace this chance to develop your skills in a supportive environment.

Qualifications

• Proficiency in computer use for correspondence and record maintenance.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Provide comprehensive business support services to customers.
• Handle enquiries and signpost services effectively.

Skills

Computer Proficiency

Time Management

Verbal Communication

Written Communication

Customer Sensitivity

Job description

Contract Details

• Type: Fixed Full Time for 12 Months
• Working Hours: Monday - Friday, 8:30 am - 4:30 pm
• Worker Type: Onsite Worker

Salary and Location

Starting Salary: £24,790 (Level one) rising to £25,584 (Level four) per annum (pro rata for part-time)

Location: Chippenham Road, Bestwood Park Estate, Nottingham, Nottinghamshire, NG5 5TA

About the Role

We have an exciting opportunity for talented individuals to join Nottingham City Council. This role involves providing comprehensive business support services to internal and external customers, ensuring consistent service delivery across the council and community.

Business Support Officers at Level 2 are expected to handle enquiries, signpost services, organise information systems, meet deadlines, and communicate effectively with customers face-to-face, in writing, and over the phone, adhering to support standards.

The successful candidate will support the team at Cherry Trees, a modern residential care home offering luxurious facilities and outstanding care for residents aged 65 and over.

About You

The ideal candidate will have:

• Proficiency in computer use for correspondence and record maintenance, with adaptability to new IT packages
• Ability to work under pressure and meet deadlines
• Good written and verbal communication skills
• Sensitivity to the needs of customers and staff

* A DBS enhanced check is required for this post.

Additional Information

Find out more about benefits and flexible working arrangements on the Nottingham City Council website. For informal enquiries, contact Kelsie Ward, Service Delivery Manager, at [e-mail].

Closing Date: 13th May 2025. Applications may close earlier, so apply promptly. Interviews will be scheduled TBC. For technical issues, contact the Employee Service Centre at https://emss.org.uk/support.

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