Business Support Officer OCC617299

TN United Kingdom; Oxford; Hybrid; GBP 26,000 - 29,000; Full time

Job summary

An established industry player is seeking a Business Support Officer to enhance the lives of individuals through effective administration. This role is pivotal in delivering customer-focused services within Adult Social Care, ensuring that contacts are managed with a strengths-based approach. You'll engage in various tasks, from handling telephone queries to arranging transportation and respite care. If you have a knack for organization, excellent communication skills, and a passion for supporting the community, this opportunity offers a flexible working culture and a chance to make a real difference.

Benefits

Flexible working culture

Technology support for agile working

Up to 31 days holiday plus bank holidays

Option to buy additional holiday

Employee Assistance Programme

Local Government pension scheme

Enhanced family-friendly policies

Shopping and travel discounts

Learning and development opportunities

Qualifications

• Organized and attentive to detail, able to work calmly under pressure.
• Excellent communication skills and customer-focused approach.

Responsibilities

• Provide administrative support to teams in Adult Social Care.
• Handle telephone queries and undertake duties like booking respite care.

Skills

Organizational Skills

Attention to Detail

IT Skills

Communication Skills

Customer Focus

Administrative Experience

Job description

Social network you want to login/join with:

Business Support Officer OCC617299, Oxford

col-narrow-left

Client:

OXFORDSHIRE COUNTY COUNCIL

Location:

Oxford, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

6b4bab171229

Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

col-wide

Job Description:

Job details

Salary range: £26,873 - £28,770 per annum

Work location: Oxford CSS, Awgar Stone Road, Horspath Driftway, Oxford / Remote

Hours per week: 37 - we are open to discussions about flexible working

Contract type: Permanent

Vetting requirements: This role is subject to a criminal records check

Closing date: Friday 28th June 2024

Interview date: To be confirmed

About us

As a Business Support Officer with Adult Social Care, you will be central in providing support and assistance by undertaking a variety of interesting administration tasks to deliver customer-focused services that improve the lives of people supported by Adult Social Care.

About the role

Your role will be crucial in supporting teams to provide consistent services to people using Adult Social Care. These posts will provide a high-quality service to ensure contacts with ASC are handled using a strengths-based approach, maximising community support options.

As a Business Support Officer, you will handle telephone queries directed towards localities regarding support and signposting, as well as undertake duties such as booking respite care, transportation arrangements, and other support tasks. For full responsibilities, see the attached job description.

About you

We are looking for someone organized, attentive to detail, able to work calmly under pressure, and with good IT skills. You should be capable of working independently and collaboratively in a team. Excellent communication skills, a customer-focused approach, and previous administrative experience are essential. You must handle sensitive and confidential information empathetically.

Rewards and benefits

• Flexible working culture
• Technology support for agile working where role permits
• Up to 31 days holiday plus bank holidays
• Option to buy additional holiday
• Employee Assistance Programme for health and wellbeing
• Membership of the Local Government pension scheme, with up to 19.9% employer contribution
• Enhanced family-friendly policies
• Local and national shopping and travel discounts
• Learning and development opportunities