Central Bus Operations Controller

First Bus; Greater London; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Staff Travel Pass

Nominee Pass after 3 months

Cycle to work scheme

Discount platform for high street/ret&

Job summary

First Bus is seeking a Central Roadside Controller to join the OCC team in the UK. You will ensure services operate in accordance with OCC instructions, manage headways and departures, and maintain on-time performance while handling diversions and incidents.

Ideal candidates will have strong people management skills, be able to work under pressure, and produce accurate operational reports for governance and service improvement.

Qualifications

• Proven ability to manage people and multitask under pressure.
• Strong decision-maker with creative analytical thinking.
• Experience producing accurate reports for operations.
• Knowledge of key operations platforms used in network control.
• A PCV License and Driver CPC would be beneficial.

Responsibilities

• Ensure buses run in line with OCC instructions and headway management.
• Manage departures, on-time compliance and early running tolerance; avoid QIC breaches.
• Prepare reports on service disruption and driver compliance.
• Liaise with the SCC, Police and Local authority for planned and short-notice diversions.
• Handle incidents and incidents reporting; pass accurate information to the department.

Skills

Attendance record

People management

Decision making

Report production

Operations platforms knowledge

PCV License & Driver CPC

Job description

First Bus is seeking a Central Roadside Controller to join the OCC team in the UK. You will ensure services operate in accordance with OCC instructions, manage headways and departures, and maintain on-time performance while handling diversions and incidents.

Ideal candidates will have strong people management skills, be able to work under pressure, and produce accurate operational reports for governance and service improvement.