Central Roadside Controller

First Bus; Greater London; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Staff Travel Pass

Nominee Pass after 3 months

Cycle to work scheme

Discount platform for high street/ret&

Job summary

First Bus is seeking a Central Roadside Controller to join the OCC team in the UK. You will ensure services operate in accordance with OCC instructions, manage headways and departures, and maintain on-time performance while handling diversions and incidents.

Ideal candidates will have strong people management skills, be able to work under pressure, and produce accurate operational reports for governance and service improvement.

Qualifications

• Proven ability to manage people and multitask under pressure.
• Strong decision-maker with creative analytical thinking.
• Experience producing accurate reports for operations.
• Knowledge of key operations platforms used in network control.
• A PCV License and Driver CPC would be beneficial.

Responsibilities

• Ensure buses run in line with OCC instructions and headway management.
• Manage departures, on-time compliance and early running tolerance; avoid QIC breaches.
• Prepare reports on service disruption and driver compliance.
• Liaise with the SCC, Police and Local authority for planned and short-notice diversions.
• Handle incidents and incidents reporting; pass accurate information to the department.

Skills

Attendance record

People management

Decision making

Report production

Operations platforms knowledge

PCV License & Driver CPC

Job description

Are you a great problem solver with excellent people management skills? We're currently looking for a Central Roadside Controllerto join our OCC team. This position has the responsibility of ensuring that buses on the network are running in line with OCC instructions.

You will be responsible for ensuring the correct headway management, departure management, on-time compliance, early running tolerance levels and not breaching QIC points. You will be directed to specific points within the network to ensure the services are performing to their highest standard. Preparing reports on service disruption as well as driver compliance to ensure our fleet are performing to the maximum standards under the Bus Customer Experience regime. You will liaise with the SCC, the Police and Local authority for all planned and short notice diversions and deal with incidents and accidents.

As a Central Roadside Controller, you will be able to multitask and work under pressure to ensure all services are covered to the required standards. During your working day you will be equipped with tablets and necessary route control to ensure accurate information is obtained and passed back to the department.

Skills Required:

• Good attendance record
• Excellent people management skills
• A strong decision maker with creative analytical thinking skills
• Experienced with producing accurate reports
• Knowledge on all key operations platforms currently used
• A full PCV License & Driver CPC would be beneficial

Benefits:

• We are also committed to your financial wellbeing, and we offer a platformwith many discounts on high street brands and supermarkets etc
• Staff Travel Pass
• Nominee Pass after three months of service
• Cycle to work scheme