Central Administration Assistant

Davies; Stoke-on-Trent; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Pension plan

Life assurance

Cycle to Work

Flexible working

25 days holiday

Davies Incentive Plan

Job summary

Davies are seeking a Central Administration Assistant to join the Property team on-site in Stoke-on-Trent. You will process all correspondence via email and post, attaching documents to the correct claim within set timescales and supporting a range of general admin duties.

Responsibilities include categorising and indexing items, sorting post, arranging courier collections, and cheque audits. The role requires confidentiality, accuracy, and strong organisational skills in a fast-paced

Qualifications

• Excellent computer literacy.
• Good accuracy and attention to detail.
• Able to work under pressure.
• Fast accurate keyboard skills.
• Must be a confidential communicator, both verbal and written.
• Good interpersonal skills.
• The ability to organise own workload.
• Ability to work in a fast paced and changing environment.
• Ability to prioritise.

Responsibilities

• Accurately categorise and index all incoming items to the correct claim.
• Sort, categorise and scan all incoming post.
• Outgoing post: Print, envelope and frank.
• Arrange courier collections where required.
• Processing post requests from handlers regarding incoming/outgoing post eg. Sending out cheques, returning policy holder’s original documentation, locating original post for handlers
• Cheque audits – ensuring cheques are showing on claims, chasing handlers/adjusters for information on what action is to be taken.
• Arrange catering facilities for both internal and external meetings.
• Ensure stationary levels are maintained.
• Distribute refreshment supplies in all kitchen areas to ensure appropriate levels are maintained.
• To carry out any reasonable instruction given by their senior manager, in line with business requirements

Skills

Computer literacy

Attention to detail

Confidential communication

Interpersonal skills

Workload organisation

Prioritisation

Under pressure

Typing speed

Adaptability

Job description

Department: Claims Management

Location: Stoke

Description

Location: On-Site, Stoke-On-Trent - ST1

Hours: Full-Time, 37.5 Hours per week

Davies are looking for a Central Administration Assistant to join our talented Property team at our Stoke office.

The purpose of this position is to provide administrative support by processing all correspondence via email & post, ensuring these are attached to the claim within a set timescale. Aiding on a range of other general administrative duties.

What will your day look like:

• Accurately categorise and index all incoming items to the correct claim.
• Sort, categorise and scan all incoming post.
• Outgoing post: Print, envelope and frank.
• Arrange courier collections where required.
• Processing post requests from handlers regarding incoming/outgoing post eg. Sending out cheques, returning policy holder’s original documentation, locating original post for handlers
• Cheque audits – ensuring cheques are showing on claims, chasing handlers/adjusters for information on what action is to be taken.
• Arrange catering facilities for both internal and external meetings.
• Ensure stationary levels are maintained.
• Distribute refreshment supplies in all kitchen areas to ensure appropriate levels are maintained.
• To carry out any reasonable instruction given by their senior manager, in line with business requirements

Knowledge and Abilities:

• Excellent computer literacy.
• Good accuracy and attention to detail.
• Able to work under pressure.
• Fast accurate keyboard skills.
• Must be a confidential communicator, both verbal and written.
• Good interpersonal skills.
• The ability to organise own workload.
• Ability to work in a fast paced and changing environment.
• Ability to prioritise.

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan