CEDA Debt Caseworker

LLOYD'S REGISTER INTERNATIONAL; Grantham; Hybrid; GBP 27,000 - 28,000; Full time

Benefits offered by this job

Full training provided

Job summary

Lloyd's Register International is seeking a Debt Caseworker to provide confidential debt advice and ongoing casework for clients in Grantham or Spalding. You will handle inbound calls, book appointments, and support clients with sensitive financial information to help move them forward.

Full training will be provided, with a permanent, office-based role and a starting salary of £26,500 rising to £27,070, based in Grantham/Spalding.

Qualifications

• Handling inbound calls from clients seeking debt advice.
• Provide confidential, sensitive support to clients.
• Identify income-maximising options for clients.

Responsibilities

• Deliver quality debt advice and ongoing casework to clients.
• Book appointments and manage caseload within agreed timescales.
• Support clients in identifying options and explaining their implications.

Skills

Debt advice

Case management

Client confidentiality

Income maximisation

Job description

CEDA Debt Caseworker

Apply before 11.59pm on 30 October 2026.

Job summary

• Salary: £26,500 starting salary, rising to £27,070
• Location: Grantham or Spalding
• Workplace: Office based
• Contract: Permanent

About the role

Debt Advice Caseworker With offices in Grantham, Spalding and Stamford, plus outreach centres across the region, we support a population of 225,000 people. Last year, we helped 14,000 clients with 60,000 issues and secured over £7 million of additional income for them. We are here for everyone to help people move on with their lives. We are seeking a Debt Caseworker to join our team and deliver quality advice and ongoing casework to clients who are experiencing consumer related debt (with a focus on energy debt). This will involve handling inbound calls from clients seeking help with their debts within agreed timescales and booking advice/casework appointments where appropriate and supporting clients in a professional manner and with sensitivity and confidentiality to their situation. You will assist clients with identifying areas where clients could maximise income or minimise expenditure and explore options and their implications with clients to help them make fully informed decisions. Full training will be provided.