CCTV Team Lead - Multi-Site Investigations

Manchester Arndale; Corby; Hybrid; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Award-Winning Employer

Digital Learning

Retail Perks

Job summary

OCS UK & Ireland is seeking a CCTV Team Leader to oversee CCTV Investigators supporting Morrisons stores and 1,000 convenience locations. You will manage daily CCTV operations, lead a high-performing team, and collaborate with police and stakeholders to secure evidence and secure prosecutions.

The role involves managing the central inbox and coordinating with the Crime & Investigations Department, delivering proactive investigations and strong customer and supplier relationships.

Qualifications

• Influencing others and gaining commitment.
• Strong customer-focused behaviour.
• High level of planning and organisational capability.
• Personable, enthusiastic and able to deliver excellent customer service.
• Strong record-keeping abilities.
• Able to manage own workload effectively.
• Ability to build and maintain positive working relationships.
• Excellent interpersonal abilities.
• Demonstrates strong personal integrity.
• Excellent computer skills (Excel, Outlook, Word).
• Able to deliver Trust, Respect, Unity & Empowerment.

Responsibilities

• Manage CCTV Investigators, ensuring goals, standards and performance outcomes are met.
• Support the client’s Loss Prevention team with any LP matters or concerns.
• Oversee CCTV processes for all supermarket and convenience locations.
• Work with client leads on confidential projects and ensure compliant use of all systems.
• Support regional managers in developing a strong, productive team; line manage CCTV Investigators.
• Issue intelligence bulletins to frontline officers to support deter-not-detain activity.
• Review and download CCTV for any matter under investigation.
• Provide police with requested CCTV, intelligence and evidence.
• Manage the Crime & Investigations Department central email inbox.
• Support internal investigations, ensuring sufficient evidence is supplied.
• Work in partnership with the Control Room team when required.

Skills

Influencing & Commitment

Customer Focus

Planning & Organisation

Personable & Enthusiastic

Record Keeping

Time Management

Relationship Building

Interpersonal Skills

Integrity

IT Skills

Tools

Excel

Outlook

Word

Job description

OCS UK & Ireland is seeking a CCTV Team Leader to oversee CCTV Investigators supporting Morrisons stores and 1,000 convenience locations. You will manage daily CCTV operations, lead a high-performing team, and collaborate with police and stakeholders to secure evidence and secure prosecutions.

The role involves managing the central inbox and coordinating with the Crime & Investigations Department, delivering proactive investigations and strong customer and supplier relationships.