CCTV Operator (Enforcement)

Manchester Arndale; Cambridge; On-site; GBP 12,000 - 18,000; Full time

Job summary

OCS UK & Ireland is seeking CCTV Operators (Enforcement) on a casual worker basis to monitor and enforce parking controls during shifts from Monday to Saturday. The role includes data entry, camera checks, and reporting defects, with full-time hours also available upon interview.

This is a frontline position supporting public safety and compliance in the council environment. Candidates should have the right to work in the UK and a customer service background.

Qualifications

• Right to work in the UK.
• Customer service experience in a demanding environment (desirable).
• Ability to follow instructions within a closely managed operation.
• Flexible approach to working hours.

Responsibilities

• Analyze enforcement data to identify potential contraventions and input data/images for penalties.
• Carry out pre-shift equipment checks and test camera functionality.
• Maintain records to support audits and operational continuity.
• Report defects with signs or lines and ensure parking equipment works correctly.

Job description

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values -Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.

Retail Perks: With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

About The Role:

An excitingopportunity has arisen and we are looking to recruit CCTV Operators(Enforcement) to join our team on a casual worker basis.

This is casual worker position on a shift basis working 6 days out of 7 from Monday to Saturday. The earliest start time is 7am and the latest finish is 8.30pm.

Full time hours are also available; if shortlisted for an interview please discuss availability during the interview.

Your responsibilities will include:

• Analyzing enforcement data, by identifying potential contraventions and initiating the process for issuing a penalty charge notice by inputting and processing of data and images on the processing system.
• Carry out pre shift equipment checks and test the functionality of the cameras.
• Maintain records as necessary to ensure the smooth running of the operation and to provide audit information.
• Report any defects with signs or lines
• Ensure parking equipment is working correctly and report defects promptly
• Act as ambassadors for the Council, undertaking any others tasks as directed

To be successful in the role you will need:

• Right to work in the UK
• Previous customer service experience in a demanding environment such as a hospitality or call centre environment (desirable)
• The ability to follow instructions and to work within a closely managed operation
• A flexible approach to working hours

We are an equal opportunitiesemployer and rely on a diverse workforce with a broad range of knowledge,skills, and backgrounds to deliver our goals. We offer an inclusive andwelcoming environment and actively encourage applications from all individualsregardless of race, gender, nationality, religion, sexual orientation,disability, or age.