Central Control Room Operator

Canterbury City Council; Canterbury; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

SIA CCTV Licence

Cost of living pay rise

Generous annual leave

Public sector pension

Retailer discounts

Employee assistance programme

Flu vaccination support

On-site parking

Job summary

Canterbury City Council is seeking a Central Control Room Operator to join the hub of our modern city centre team. You will support Lifeline telecare users, coordinate with emergency services, monitor CCTV and out-of-hours systems, and manage ANPR car parks and bollard access.

The role is site-based with a 24/7 rota, including days and nights, and requires strong communication, accuracy, and team spirit. Applicants must have or be able to obtain an SIA CCTV Public Space Surveillance Licence and

Qualifications

• Excellent written and spoken communication.
• Proficient at entering and retrieving information in electronic systems.
• Experience with following established policies and procedures.

Responsibilities

• Support Lifeline telecare users and access
• Coordinate with emergency services to share information
• Monitor CCTV system and out-of-hours services
• Manage ANPR car parks and bollard access for the city centre

Skills

Communication

Data entry

Policy compliance

Teamwork

Flexibility

Job description

This is a great opportunity to join Canterbury City Council as a Central Control Room Operator.

As a Central Control Room Operator, you will gain all the perks of working for Canterbury City Council, in an exciting role at the hub of communication, working in our new, modern, city centre Control Room as part of a supportive team.

It is a multi-functional role that can mean rapid changes regarding who you are talking to and what help you can provide.

What’s in it for you?

• A £35,369.89 prorated salary (prorated at 42 hours per week, based on a FTE salary of £31,159.19 starting salary at 37 hours per week).
• Support to achieve and maintain SIA CCTV Public Space Surveillance Licence
• Cost of living pay award negotiated annually as a salary increase
• Generous annual leave entitlement, increasing with service
• Fantastic local government pension scheme
• Employee perks including multiple retailer and lifestyle discounts
• Stay healthy: Access to free counselling, advise and webinars through our employee assistance programme, as well as contributions to the costs of flu jabs
• Modern city centre workplace with staff parking on site

About this Central Control Room Operator job in Canterbury:

As an Operator, there’s lots going on in the Central Control Room. It is a dynamic environment where you will be in the hub of things, in contact with many different people with different needs and requirements. You will be supporting:

• Customers using the council’s Lifeline telecare service
• Emergency services, sharing information toresolve presenting problems
• Our CCTV system and thecouncil’s out of hours service
• Users of Automatic Number Plate Registration (ANPR) car parks
• People accessing the city centre through the bollard security cordon

Working pattern

Central Control is staffed 24/7 every day of the year, including bank and public holidays.

Central Control Room Operators cover an 8 week rolling rota, working a pattern of day, day, night, night, followed by 4 days off. Days are 6am-6pm, nights 6pm-6am

Permanent contract

The role is site based for the duration of each rota duty

About you, the ideal Central Control Room Operator:

What we are looking for, in a Central Control Room Operator, is you clearly demonstrate, from previous roles and life experiences, that you:

• Have very good communication skills, listening, speaking, as well as written/typed for recording information that may need to be used in the future
• Can accurately and timely, enter and retrieve information on electronic recording systems, as well as using email.
• Have experience of working within established policies and procedures.
• Can work flexibly as the job is not Monday-Friday, 9am-5pm
• Can be an effective member of a team in a supportive team environment

It is the person, and their skills and abilities to support Central Control we are looking for. This could be demonstrated from having worked in another control room, or similar, but this is not essential as experience can be transferable and some specific skills learnt.

Please note, applicants must either have a current SIA CCTV Public Space Surveillance Licence or be able to secure this within an agreed timeframe with our support, and this licence must be maintained whilst in post.

Due to the nature of this role, the successful applicant will be required to undertake an enhanced DBS check as part of their pre-employment clearances and pass Kent Police vetting.

For an informal chat to find out more about the role, including SIA Licence, vetting, and what it is like to work for Canterbury City Council, especially in Central Control, please email David Harte [e-mail]

Equality, Diversity & Inclusion at Canterbury City Council

We are committed to promoting equality and diversity in everything we do. We provide a safe and welcoming environment where everyone is valued, included and respected.

Our diversity strengthens our ability to serve the diverse communities we support through our work.

To demonstrate this through our actions, all applications are anonymised for the shortlisting panel, allowing all applicants to be assessed on merit alone.

Site Maintenance Dates

Site maintenance is being carried out and may be unavailable on 22 August and 19 September 2026 between the hours of 00:00 – 12:00.