CCTV Operator

Suffolk County Council; Bury St Edmunds; On-site; GBP 29,000 - 32,000; Full time

Benefits offered by this job

Annual leave 25 days/29 after 5 years

Generous pension scheme

Life assurance 3x salary

Employee benefits package

Cycle to Work scheme

Rail and bus discounts

Health and wellbeing initiatives

Abbeycroft Leisure discounts

Culture of learning

Modern office

Job summary

West Suffolk Council is seeking a CCTV Operator to work in our control room in Bury St Edmunds, monitoring over 900 CCTV cameras and alarms. You will provide reactive and proactive surveillance to support crime reduction, operating equipment in line with the CCTV code of practice.

The role requires a CCTV SIA licence (training provided), strong communication, and the ability to work on a 4 on/4 off shift pattern including nights and weekends. Police Vetting is required.

Qualifications

• CCTV SIA licence preferred; training provided.
• Experience in a busy control room desirable.
• Ability to work as part of a team on a rolling 4 on/4 off rota including days/nights/bank holidays.

Responsibilities

• Operate CCTV cameras and monitoring equipment across 900+ cameras.
• Respond to alarms and manage out-of-hours service.
• Comply with CCTV code of practice and all procedures.
• Participate in Police Vetting processes.

Skills

CCTV SIA Licence

Control room experience

Excellent communication

Job description

• West Suffolk Council
• Address: West Suffolk House, Western Way, Bury St Edmunds Suffolk IP33 3YU
• Salary: starting at £28,767 per annum including night enhancements (pay award pending) potentially rising to £31,655 through annual Performance Review Awards
• Hours: 37 hours per week (average) on a four on / four off rolling rota (including nights, weekends and bank holidays)
• Contract: Permanent
• Reference: 0889.

About the role

West Suffolk Council are currently seeking a CCTV Operator to work in our control room in Bury St Edmunds operating over 900 CCTV cameras for various local towns along with monitoring alarms and operating the council's out of hours service. The role will provide a reactive and proactive CCTV monitoring service to assist with the council's commitment to the reduction of crime and disorder. You will be required to operate the equipment and cameras whilst complying with relevant legislation, the CCTV code of practice and all operational control room procedures.

What you will need

You will ideally be CCTV SIA licenced and have experience of working in a busy control room. However, full training will be provided. You will have excellent communication and interpersonal skills and be able to work as part of a team on a rolling four on, four off shift rota basis which includes days, nights, weekends, and bank holidays. Shift lengths vary between 8 and 12 hours depending on the day of the week. This post requires Police Vetting.

Please refer to the job description and person specification for full details of this exciting opportunity.

Our benefits include:

• holiday entitlement of 25 days, increasing to 29 days after 5 years (pro rata if part time) plus bank holidays (with an option to buy up to 10 extra days each year subject to approval)
• generous pension scheme – contribute between 5.5% and 6.8% (depending on your salary) and the council will contribute 16.4%
• life assurance – a payment of three times your annual salary
• access to a unique employee benefits package which includes discounts and cashback on supermarkets, high street shops, holidays, mobile phones, electrical goods, savings and loan schemes and many other products and services
• salary sacrifice benefits including Cycle to Work scheme, Tusker Leased Car Scheme and SmartTech (buy the latest tech products interest free and repay through your monthly salary)
• rail and bus staff discounts
• a range of Health and Wellbeing initiativesincluding an employee assistance programme
• discounted membership at Abbeycroft Leisure centres
• a culture of learninginspiring staff to focus on continuous learning
• modern office accommodation.

For more information

For an informal discussion and further information please contact Luke Porter, CCTV Manager on 01284 757340 or email [e-mail].

Job description

Person specification

Core values

Closing date:

13 September 2026.

West Suffolk Council has been rated in the top 10 district councils for climate action (Climate Scorecards 2023) and as a member of UK100 has demonstrated its commitment to a rapid transition to Net Zero with Clean Air in our communities. The council has declared a climate and biodiversity emergency and is committed to working towards net zero emissions by 2039.