CCTV Control Room Operator — Night Shift, West Midlands

MAN Commercial Protection Ltd.; Birmingham; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Full uniform supplied

IPSA membership

24/7 counselling helpline (IPSA)

24/7 legal helpline (IPSA)

Double pay on Bank Holidays

Perks At Work

Job summary

MAN Commercial Protection Ltd. is seeking CCTV Control Room Operators for one of the UK's largest control rooms, monitoring over 2,500 cameras in the West Midlands.

The role involves night shifts (Thu–Sat, 20:00–06:00) with a pay rate of £13.23 per hour, patrolling cameras and coordinating with emergency services. Ideal candidates will hold a CCTV Licence, have a strong communication and IT skill set, and be able to work independently while maintaining professional liaison with Police and local

Qualifications

• CCTV Licence is essential.
• Full 5-year checkable work/education history is required.
• Must be able to work on own initiative.
• Excellent communication and IT literacy.
• Strong literacy and phone manner are required.

Responsibilities

• Carry out patrols of the cameras across the West Midlands.
• Aide the emergency services in live situations.
• Assist Police by searching and saving footage for investigations.
• Handle incidents for local council Out of Hours and liaise with social services.
• Communicate with local hosts and shops by radio.
• Take emergency calls from the public via help points in the control room.
• Provide public updates via social media.
• Process email requests for footage and information.
• Coordinate with Highways England on traffic management.
• Be responsible for alarm calls across the West Midlands.

Skills

CCTV Badge

Dual Badge

Communication skills

Literacy skills

IT skills

Phone manner

Team player

Polite Enthusiastic

Tools

Microsoft Office

Job description

MAN Commercial Protection Ltd. is seeking CCTV Control Room Operators for one of the UK's largest control rooms, monitoring over 2,500 cameras in the West Midlands.

The role involves night shifts (Thu–Sat, 20:00–06:00) with a pay rate of £13.23 per hour, patrolling cameras and coordinating with emergency services. Ideal candidates will hold a CCTV Licence, have a strong communication and IT skill set, and be able to work independently while maintaining professional liaison with Police and local