Central Control Room Operator

Artemis Clarke Ltd; Canterbury; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

SIA CCTV Licence support

Local government pension scheme

Employee discounts

On-site staff parking

Job summary

Canterbury City Council is seeking a Central Control Room Operator for a dynamic, 24/7 hub in our modern city centre. You will manage communications, CCTV operations, and emergency responses from the control room, ensuring swift support to residents and services.

The role requires a current SIA CCTV Public Space Surveillance Licence or the ability to obtain it, plus DBS clearance. It offers benefits, a pro‑rata salary, and a pension scheme.

Qualifications

• Excellent communication skills, including listening and clear recording.
• Ability to accurately enter and retrieve information on electronic recording systems.
• Experience with policies and procedures in a controlled environment.
• Flexibility to work across shifts, including non-standard hours as required by a 24/7 control room.
• Able to work effectively as part of a supportive team.

Responsibilities

• Support Lifeline telecare users and emergency services.
• Coordinate information with CCTV and out-of-hours services.
• Assist users of ANPR car parks and manage city centre access points.
• Work within security protocols and incident response procedures.
• Liaise with multiple agencies to resolve presenting problems.

Skills

Communication skills

Data entry

Teamwork

Education

SIA CCTV Licence

DBS clearance

Tools

Electronic recording systems

Email use

Job description

Location: Canterbury
Salary: £35,369.89 per annum, pro rata at 42 hours per week (based on an FTE starting salary of £31,159.19 at 37 hours per week)
Hours: 42 hours per week on an 8-week rolling rota
Contract: Permanent, full time

This is a great opportunity to join Canterbury City Council as a Central Control Room Operator.

As a Central Control Room Operator, you will gain all the perks of working for Canterbury City Council, in an exciting role at the hub of communication, working in our new, modern, city centre Control Room as part of a supportive team.

It is a multi-functional role that can mean rapid changes regarding who you are talking to and what help you can provide.

What is in it for You

• A £35,369.89 pro-rated salary (pro-rated at 42 hours per week, based on an FTE salary of £31,159.19 starting salary at 37 hours per week)
• Support to achieve and maintain an SIA CCTV Public Space Surveillance Licence
• Cost of living pay award negotiated annually as a salary increase
• Generous annual leave entitlement, increasing with service
• Fantastic local government pension scheme
• Employee perks including multiple retailer and lifestyle discounts
• Stay healthy: access to free counselling, advice and webinars through our employee assistance programme, as well as contributions to the costs of flu jabs
• Modern city centre workplace with staff parking on site

About This Central Control Room Operator Job in Canterbury

As an Operator, there is lots going on in the Central Control Room. It is a dynamic environment where you will be in the hub of things, in contact with many different people with different needs and requirements. You will be supporting:

• Customers using the council’s Lifeline telecare service
• Emergency services, sharing information to resolve presenting problems
• Our CCTV system and the council’s out of hours service
• Users of Automatic Number Plate Registration (ANPR) car parks
• People accessing the city centre through the bollard security cordon

Working Pattern

• Central Control is staffed 24/7 every day of the year, including bank and public holidays.
• Central Control Room Operators cover an 8-week rolling rota, working a pattern of day, day, night, night, followed by 4 days off. Days are 6am to 6pm, nights 6pm to 6am.
• Permanent contract.
• The role is site based for the duration of each rota duty.

About You, the Ideal Central Control Room Operator

What we are looking for in a Central Control Room Operator is that you clearly demonstrate, from previous roles and life experiences, that you:

• Have very good communication skills – listening, speaking, as well as written/typed for recording information that may need to be used in the future
• Can accurately and promptly enter and retrieve information on electronic recording systems, as well as using email
• Have experience of working within established policies and procedures
• Can work flexibly, as the job is not Monday to Friday, 9am to 5pm
• Can be an effective member of a team in a supportive team environment

It is the person, and their skills and abilities to support Central Control, we are looking for. This could be demonstrated from having worked in another control room, or similar, but this is not essential as experience can be transferable and some specific skills learnt.

Please note, applicants must either have a current SIA CCTV Public Space Surveillance Licence or be able to secure this within an agreed timeframe with our support, and this licence must be maintained whilst in post.

Due to the nature of this role, the successful applicant will be required to undertake an enhanced DBS check as part of their pre-employment clearances and pass Kent Police vetting.

Equality, Diversity & Inclusion at Canterbury City Council

We are committed to promoting equality and diversity in everything we do. We provide a safe and welcoming environment where everyone is valued, included and respected.

Our diversity strengthens our ability to serve the diverse communities we support through our work.

To demonstrate this through our actions, all applications are anonymised for the shortlisting panel, allowing all applicants to be assessed on merit alone.