Customer Support Operator

Johnson Controls; Craigavon; On-site; GBP 20,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Pension plan

Life assurance

Employee assistance program

Employee referral scheme

Discounts on security products

Voluntary childcare vouchers

Voluntary cycle to work scheme

Voluntary eye care vouchers

Voluntary holiday purchase scheme

Job summary

YDU JC Air Cond & Ref Inc.- Dubai is seeking a Security Officer in Craigavon, Northern Ireland, responsible for monitoring CCTV and responding to alarm activations. The ideal candidate will have a comprehensive knowledge of security standards and effective communication skills.

Benefits include a competitive salary, pension plan, life assurance, and discounts on security products. Minimum qualifications include a grade C in English and Maths.

Qualifications

• Comprehensive knowledge of the relevant security standard.
• Understanding of CCTV systems and ARC duties.
• Ability to prepare letters and reports accurately.

Responsibilities

• Monitor, interrogate, and respond to CCTV/Alarm activations.
• Answer intercoms and inbound telephone calls professionally.
• Dispatch mobile response teams for CCTV/Alarm activations.

Skills

CCTV systems knowledge

Effective communication skills

Ability to work under pressure

Computer literacy

Investigative skills

Education

Minimum grade C in English and Maths

Job description

What you will do

• Monitor, interrogate, and respond to CCTV/Alarm activations, including escalation and reporting
• Answer intercoms and inbound telephone calls professionally and quickly
• Effectively use telephone systems and follow company policy and procedures
• Handle all incoming CCTV/Alarm activations for mobile patrol vehicles and dispatch mobile response teams accordingly
• Report operational difficulties and problems to the supervisor on duty

What we look for

• A comprehensive knowledge of the relevant security standard
• Understanding and working knowledge of CCTV systems and ARC duties
• Ability to work under pressure, be self‑motivated and work independently or as a team member
• Ability to prepare letters, reports and documents accurately and concisely
• Diplomatic and effective communication skills, both verbal and written
• Computer literacy to ensure timely production of documents/reports
• Investigative skills to identify the root cause of problems identified
• SIA (Security Industry Authority) CCTV licence desirable; can be obtained via in‑house training
• Minimum of grade C in English and Maths

Benefits

• Competitive salary
• Pension plan
• Life assurance
• Employee assistance program
• Employee referral scheme
• Discount on Johnson Controls security products (including ADT Smart Home)
• Voluntary schemes for childcare vouchers, cycle to work, eye care vouchers and holiday purchase

Office Address: Silverwood Business Park, Craigavon BT66 6SY.