Catering Supervisor

WSH Group

Spennymoor

On-site

GBP 13,000 - 15,000

Full time

2 days ago

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Benefits offered by this job

Employee Assistance Programme

28 days holiday

Ongoing Learning and Development

Cycle Scheme

Free Meal on Shift

Job summary

WSH Group is seeking a Cafe Supervisor at Spennymoor Leisure Centre. This full-time position involves supervising a team of General Assistants, ensuring proper training and customer service while meeting high-quality food standards.

The ideal candidate is flexible, has Food Safety Level 2, and is committed to teamwork and sustainable practices. The role offers additional perks, including 28 days of holiday, ongoing training, and a supportive work environment.

Qualifications

Ability to work as part of a team.
Hold Food Safety Level 2 (or be able to achieve on appointment).
Be honest, trustworthy, and able to work independently.

Responsibilities

Lead and supervise team members in daily tasks.
Ensure proper training for all staff.
Carry out catering activities under Chef Manager's direction.
Ensure food quality standards are met.
Organize ordering of materials and advise on maintenance.

Skills

Teamwork

Food Safety Level 2

Customer Service

Flexible Working

Job description

Company Description

Cafe Supervisor

Full Time: 35 hours per week - Working 5 days over 7 with a flexible approach to meet the buiness needs

Salary: £13.50 per hour

Location: Spennymoor Leisure Centre

Want to work for a company where Teamwork, Food, Pride and Planet are at the heart of everything they do? Then look no further, we produce fresh food and meals to go using locally sourced ingredients from all over the North East. Our philosophy is to nourish the community with amazing produce, to employ local people and to train apprentices for future careers in the catering and hospitality sector.

At BaxterStorey, our values exist for the good of our working lives and client and company performance. Our Values are:

Team- “Be a trailblazer, not a thing”
Food - “Wegrow, yougrow, our food grows”
Pride - “We can and we will”
Planet - “We’re part of a bigger picture”

Job Description

Key Areas of Responsibility

Team Leadership/Supervision:

To set to work all General Assistants at the start and during their shift.
To ensure all staff are trained and competent, both with on-the-job training, task books and formal training.
To deliver on-the-job instruction and coaching to team members on a range of day-to-day work tasks (e.g. till training, cleaning knowledge, portion control, dietary needs, menus, manual handling etc).
To brief and communicate key messages, ensuring full understanding and competence.
To monitor and provide feedback to team members daily, including recognition of good practice, and guidance to improve standards.
To liaise with management to ensure formal follow up processes for any gaps in performance standards, attitude or attendance.
To support team members with customer service skills and knowledge.
To support the planning and checking of a range of management tasks, such as rostering, timesheets, orders, stock control and audits.

Operations:

To carry out a range of catering activities under the direction of the Chef Manager.
To have a basic understanding of Retail, GP and associated costs
To ensure all food is delivered on time to the required quality standards.
To serve food and beverage at additional functions as required by key customers.
To ensure that all service facilities and all equipment are cleaned in accordance with the prescribed method and to the correct schedule.
To assist the manager(s) in planning services in the most efficient manner, taking into account any equipment, cross contamination or allergen constraints.
To ensure catering provision is carried out cost effectively with product rejects and waste within agreed limits.
To ensure all quality records are completed accurately and on time.
To carry out specific food service tasks as required.
To carry out projects or other tasks as requested by management.

Health, Safety, Environmental and Service:

To ensure all work is carried out in accordance with the relevant H&S legislation and Codes of Practice, together with any specific company requirements of key customers.
To organise the ordering of all raw materials, packaging, consumables and cleaning chemicals as and when required.
To advise relevant managers of all planned maintenance required or carried out and any repairs following unplanned breakdowns.
Following the receipt of any customer complaints, assist in investigation of the cause and recommend/implement appropriate corrective action. Work with managers to complete a trend analysis of customer complaints.
To drive and support Zero Harm Culture.

Our Ideal candidate will have the following characteristics in line with our values

Team