Catering Supervisor

Wshgroup; Spennymoor; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

28 days holiday

Ongoing learning and development

Access to Occupational Health

Cycle Scheme

Birthday Day off

Free Meal on Shift

Job summary

Wshgroup is seeking a dynamic individual for a role that involves team leadership and supervision within a catering environment. You will be responsible for training General Assistants and ensuring high standards of customer service and food quality.

The ideal candidate will possess a Food Safety Level 2 and demonstrate a commitment to a hygienic approach, sustainability, and supporting colleagues effectively. Additional benefits include 28 days of holiday and a free meal on shift.

Qualifications

• Ability to work as part of a team.
• Keen to learn on the job.
• Must hold Food Safety Level 2 (or able to achieve on appointment).
• Honest, trustworthy, and independent.

Responsibilities

• Train and supervise General Assistants.
• Monitor team performance and provide feedback.
• Coordinate catering activities with the Chef Manager.
• Ensure compliance with health and safety regulations.
• Manage ordering of raw materials and maintenance.

Skills

Teamwork

Customer service

Food Safety Level 2

Flexible hours

Job description

Key Areas of Responsibility

Team Leadership/Supervision

To ' set to work' all General Assistants at the start and during their shift.

To ensure all staff are trained and competent, both with on-the-job training, task books and formal training.

To deliver on-the-job instruction and coaching to team members on a range of day-to-day work tasks (e.g. till training, cleaning knowledge, portion control, dietary needs, menus, manual handling etc).

To brief and communicate key messages, ensuring full understanding and competence.

To monitor and provide feedback to team members daily, including recognition of good practice, and guidance to improve standards.

To liaise with management to ensure formal follow up processes for any gaps in performance standards, attitude or attendance.

To support team members with customer service skills and knowledge.

To support the planning and checking of a range of management tasks, such as rostering, timesheets, orders, stock control and audits.

Operations

To carry out a range of catering activities under the direction of the Chef Manager.

To have a basic understanding of Retail, GP and associated costs

To ensure all food is delivered on time to the required quality standards.

To serve food and beverage at additional functions as required by key customers.

To ensure that all service facilities and all equipment are cleaned in accordance with the prescribed method and to the correct schedule.

To assist the manager(s) in planning services in the most efficient manner, taking into account any equipment, cross contamination or allergen constraints.

To ensure catering provision is carried out cost effectively with product rejects and waste within agreed limits.

To ensure all quality records are completed accurately and on time.

To carry out specific food service tasks as required.

To carry out projects or other tasks as requested by management.

Health, Safety, Environmental and Service

To ensure all work is carried out in accordance with the relevant H&S legislation and Codes of Practice, together with any specific company requirements of key customers.

To organise the ordering of all raw materials, packaging, consumables and cleaning chemicals as and when required.

To advise relevant managers of all planned maintenance required or carried out and any repairs following unplanned breakdowns.

Following the receipt of any customer complaints, assist in investigation of the cause and recommend/implement appropriate corrective action. Work with managers to complete a trend analysis of customer complaints.

To drive and support Zero Harm Culture.

Our Ideal candidate will have the following characteristics in line with our values

Team

• Ability to work as part of a team
• A flexible approach to working hours
• Be supportive of colleagues

Food

• Keen to learn on the job
• Hold Food Safety Level 2 (or be able to achieve on appointment)

Pride

• Be honest and trustworthy
• Able to work independently
• Have a can-do approach

Planet

• Hygienic approach and manner
• Committed to zero harm and sustainable practices

Employee Assistance Programme

• 28 days holiday (including bank holidays)
• Ongoing Learning, Development & Training
• Access to Occupational Health
• Cycle Scheme
• Birthday Day off
• Free Meal on Shift