Catering Operations Coordinator

YMCA Fairthorne Group; Southampton; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

25 days annual leave

Bank Holidays

Health cash plan

Employee assistance programme

Enhanced family leave

Blue Light Card

Gym discounts

Cycle to Work scheme

Professional development

Job summary

YMCA Fairthorne Manor is seeking an organised Catering Administrator to join our team. You’ll coordinate information, manage admin processes and ensure clear communication between operational teams and customers while supporting compliance and financial reporting.

You’ll work closely with the Head Chef, nurseries and schools to manage dietary requirements, menu communications and event catering arrangements, delivering reliable, high-quality service.

Qualifications

• at least two years’ experience within an administration, catering or customer-focused role
• strong organisational and multitasking abilities
• excellent attention to detail
• strong IT skills and confidence using a range of systems and software
• experience providing excellent customer service to internal and external customers
• understanding of food service, hospitality or catering environments
• awareness of health and safety requirements
• understanding safeguarding responsibilities and protection of others
• commitment to equality, diversity and inclusion

Responsibilities

• work closely with the Head Chef and catering team to support delivery of high-quality catering
• provide accurate monthly catering cross-charge information to the Finance Team
• support forecasting, pricing and menu communication for events and bookings
• coordinate with Marketing for events and catering requirements
• act as liaison between Fairthorne Catering and YMCA nurseries
• coordinate resolution of menu, dietary and transport issues
• maintain clear communication with internal and external customers
• support compliance processes and catering records
• liaise with Environmental Health Officers and regulatory bodies
• assist with implementation of food safety recommendations

Skills

Administrative experience

Catering/admin

Organisational skills

Attention to detail

IT skills

Customer service

Food service knowledge

Health & safety awareness

Safeguarding awareness

Equality & inclusion commitment

Tools

Microsoft Office

CRM systems

Job description

YMCA Fairthorne Manor is seeking an organised Catering Administrator to join our team. You’ll coordinate information, manage admin processes and ensure clear communication between operational teams and customers while supporting compliance and financial reporting.

You’ll work closely with the Head Chef, nurseries and schools to manage dietary requirements, menu communications and event catering arrangements, delivering reliable, high-quality service.