Catering General Manager

BM Caterers; Greater London; On-site; GBP 42,000 - 54,000; Full time

Job summary

BM Caterers in Greater London is seeking an experienced Operations Manager to drive day-to-day operations, uphold high standards of food and service, and lead a motivated team across departments.

You will manage budgets, liaise with suppliers, ensure compliance with Data Protection, and continually improve processes to deliver exceptional client satisfaction.

Qualifications

• Formal hospitality qualification or equivalent.
• Food safety and health & safety knowledge.
• Strong written, spoken numeracy skills.

Responsibilities

• Day to day customer satisfaction
• Ensures excellent standards of food including innovative menus, quality produce, sound provenance and presented with flair
• Leads and develops the team by building a motivated and capable team that works well together with purpose
• Effectively liaises with all bm caterers departments, providers and third-party suppliers
• Ensures effective financial management to agreed budgets/targets
• Manages each employee in line with company policies and procedures for recruitment, training, development, absence and compensation.
• Maintains accurate records confidentially and in line with Data Protection including DBS/security checks where appropriate
• Efficient and high standards of food production
• Support achievement of financial targets and controls
• Is a proactive, motivational team leader
• Complies with bm caterers and client policies and procedures
• Achieves and maintains records regarding legislative requirements for Employment, Immigration, Security, Financial records, H and Safety. and procedural health and safety targets.
• Offer inspiration and ideas for ongoing improvements
• Ensure the day to day management is monitored and all departments are assessed
• Liaise with Clients, managers and line manger to ensure consistence across group contacts
• Feedbacks, coaches, trains and performance manages where appropriate

Skills

Customer service

Team leadership

Budget management

Liaison with departments

Education

Hospitality Diploma/NVQ

Food Safety Level 3

Health & Safety Level 2

Job description

Superb food
We energise workplaces. Through the food and drink we offer, we enhance the employee experience, helping you attract and retain the right staff. And we do this for all kinds of organisations, tailoring our services to a wide range of needs – whether you want an all-day restaurant, a lively café or exquisite fine dining, with everything prepared on-site or delivered to your door. We also recognise the importance of value for money, and work creatively to find new ways to reduce costs and use resources more efficiently.
Motivated people
It’s a simple equation: happy people provide excellent service. Which is why we’ve made BM such a brilliant place to work, offering a healthy work-life balance and a host of team benefits. And it’s good to have this recognised by those who matter – our team gave us the highest Glassdoor score in our industry, 4.6 out of a possible 5. Also, we’ve remained on the Best Companies list for the last 10 years, again because of our team members.
Sustainable and ethical
We aim to do everything as sustainably and ethically as possible. From sourcing responsibly and reducing waste to supporting our communities, these principles shape the decisions we make every day. While we know there is always more to do, we are committed to continually improving our environmental and social impact. Our commitment is recognised through respected industry accreditations, including EcoVadis Silver, Green Kitchen Standard certification across five sites, and Food for Life Served Here Bronze at two locations, demonstrating the practical steps we are taking to create a more sustainable future.
A foodie future
We serve 40,000 customers every day, in nearly 100 UK locations. And these numbers are set to grow, with the backing and resources of the WSH group, where we operate independently alongside other leading hospitality brands. Most importantly, our focus on building fruitful partnerships has earned us a 98 per cent client-retention rate, reflecting the effectiveness of our flexible, tailored catering services – which we provide for businesses across a broad range of sectors, including finance, legal, education, media, health and technology.

Job Description

• Day to day customer satisfaction
• Ensures excellent standards of food including innovative menus, quality produce, sound provenance and presented with flair
• Leads and develops the team by building a motivated and capable team that works well together with purpose
• Effectively liaises with all bm caterers departments, providers and third-party suppliers
• Ensures effective financial management to agreed budgets/targets
• Manages each employee in line with company policies and procedures for recruitment, training, development, absence and compensation.
• Maintains accurate records confidentially and in line with Data Protection including DBS/security checks where appropriate
• Efficient and high standards of food production
• Support achievement of financial targets and controls
• Is a proactive, motivational team leader
• Complies with bm caterers and client policies and procedures
• Achieves and maintains records regarding legislative requirements for Employment, Immigration, Security, Financial records, H and Safety. and procedural health and safety targets.
• Offer inspiration and ideas for ongoing improvements
• Ensure the day to day management is monitored and all departments are assessed
• Liaise with Clients, managers and line manger to ensure consistence across group contacts
• Feedbacks, coaches, trains and performance manages where appropriate

Qualifications

• Hospitality Diploma/NVQ equivalent
• Food Safety L3
• Health & Safety L2

Additional Information

Other skills:

• Skills and knowledge especially for food innovation
• Committed to developing commercial skills
• Enthusiastic and motivating
• Helpful and flexible
• Good written, spoken and numeracy skills
• Committed to team and customer satisfaction
• Able to priorities and organize
• Hard working and reliable
• Capable & respected trainer and coach
• Confidential and discrete