Category Manager

Harrods; Greater London; On-site; GBP 65,000 - 95,000; Full time

Job summary

Harrods is seeking a Category Manager to join our Online Trade team in London. You will develop and deliver the digital trading strategy across your category, using customer insight, market analysis and benchmarking to drive sustainable growth and robust financial targets.

You will partner with Buying, Merchandising, Marketing, CRM, Product, UX and Technology to shape category plans, optimise assortment and stock, enhance customer conversion, and lead the Trade team to implement impactful

Qualifications

• You are an experienced Category Manager with digital trade experience and a proven track record of driving category performance and delivering sustainable business growth.
• You bring strong digital awareness and use customer and market insights to identify opportunities.
• You are a confident people leader with ability to build and develop high-performing teams while fostering accountability and collaboration.

Responsibilities

• Develop and deliver the digital trading strategy across your category to drive sales, margin and EBITDA.
• Shape category plans, optimise assortment, merchandising, stock availability and conversion using analytics.
• Collaborate with Buying, Merchandising, Marketing, CRM, Product, UX, Technology and cross-functional stakeholders to execute impactful campaigns.
• Lead and coach the Trade team, champion process improvements and align objectives with wider digital strategy.

Job description

We have an exciting opportunity for a Category Manager to join our online trade team here at Harrods. The Category Manager will manage an online area and be responsible for delivering the KPIs on those areas (Sales, margin and EBITDA).

About the Role

As Category Manager, you will be responsible for developing and delivering the digital trading strategy across your category, combining customer insight, market analysis, competitor benchmarking, and regional opportunities to drive sustainable growth. Working closely with Buying, Merchandising, Marketing, and senior E-commerce stakeholders, you will shape category plans, challenge key performance metrics, and ensure financial targets are robust, achievable, and aligned to customer demand. You will also lead strategic engagement with brand partners, translating commercial objectives into actionable growth plans that maximise sales, customer relevance, and brand performance across .com. You will foster a high‑performing trading culture, leading your team to optimise assortment, merchandising performance, stock availability, and customer conversion through the use of predictive and real‑time analytics. Partnering with CRM, Product, UX, Technology, and Marketing teams, you will continuously enhance the customer journey, prioritise development opportunities, and deliver impactful campaigns that drive engagement, conversion, and revenue. Alongside overseeing category operations across multiple fulfilment models, you will coach and develop the Trade team, champion process efficiencies, and collaborate on cross‑functional initiatives that support the wider digital strategy and business objectives.

About You

You are an experienced Category Manager with previous years’ experience in digital trade and a proven track record of driving category performance and delivering sustainable business growth. With strong digital awareness, you understand the evolving retail landscape, stay ahead of market trends, and use customer and competitor insights to identify opportunities. You bring robust brand management expertise and an analytical mindset, leveraging data to make informed decisions that maximise commercial performance. You are a confident people leader with a demonstrated ability to build, coach, and develop high‑performing teams while fostering a culture of accountability, collaboration, and continuous improvement. An exceptional communicator and influencer, you build trusted relationships across all levels of the organisation, aligning stakeholders around shared objectives and driving results through effective partnership. Resilient, adaptable, and accountable, you thrive in fast‑paced environments, confidently navigating change and ambiguity while maintaining focus on delivering commercial outcomes and role modelling company values.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought‑after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You: Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. Uniquely You: At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional. If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods.

Additional Information

Time Type: Permanent Department: Online Trade (Becky Brown).

As one of the world’s most prestigious brands, and a highly sought‑after employer within luxury retail, we aim to provide a working environment in which we can exceed both our customers’ expectations and the expectations of each other. To maintain our high standards, we invest as heavily in our people as we do in our products and store. As well as offering an unforgettable experience for our customers, we offer an exciting, challenging and motivating environment for our employees. We demonstrate how we value our team through an extensive pay and benefits package, as well as through a number of programmes that reward and recognise employees for exceptional performance. Our employees can also accelerate their careers through opportunities to work with talented people, development training, and chances to raise their profile in the luxury retail sector.