Product Catalogue Creation Manager - FTC

Harrods; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

Harrods is seeking a Product Catalogue Creation Manager to lead the onboarding and creation of product data for Harrods’ catalogue. You will direct a team responsible for data acquisition and ongoing catalog maintenance, in a 12-month fixed term capacity.

You will collaborate with Buying, Merchandising and Online Trade to ensure launches are delivered on time while driving improvements across processes and systems.

Qualifications

• Proven experience in queue and workflow management.
• Experience with suppliers, brands and third-party stakeholders to influence change.
• Experience with SAP Retail, Materials Management is advantageous.

Responsibilities

• Align with Buying, Merchandising, and Online Trade to meet product create timelines.
• Support Product Catalogue Operations strategy with leadership.
• Manage workload and allocate resources to drive SLA.
• Identify opportunities and implement process improvements to boost KPI performance.
• Prepare and distribute weekly stakeholder reports on team performance.

Skills

People leadership

Workflow management

Stakeholder management

Tools

SAP Retail

Job description

We are looking for a Product Catalogue Creation Manager to join our IT team here at Harrods. This role will be responsible for the acquisition and creation of all new data into our Product Catalogue and managing this through a team. This is a 12-month fixed term position.

About the Role

The Product Catalogue Creation Manager is the technical expert and lead when it comes to product data within the onboarding of product data and understanding its impact on Harrods product lifecycle. You will develop a deep understanding of our data and lead the way in delivering continuous improvements with both internal and external stakeholders.

Job Responsibilities

• Align closely with Buying, Merchandising, and Online Trade to understand new launches both in-store and online, to plan and ensure business needs are met within product create timelines
• Support the Product Catalogue Operation Manager with defining and putting into action the Product Catalogue Operations strategy
• Reactively manage workload and resourcing of Product Catalogue Creation Administrators daily and intraday, to allocate and prioritise activities and deliverables to drive SLA.
• Identify opportunities, design and execute process and system improvements in support of streamlined, effective operations and increased KPI performance.
• Prepare and distribute weekly reporting to stakeholders on team performance, and other adhoc reporting as required

About You

You are a people leader with a strong track record of managing teams, driving productivity, delivering against quality metrics, and fostering high levels of engagement. You have proven experience in queue and workflow management, volume-driven resourcing, and building effective relationships with suppliers, brands, and third-party stakeholders to influence change and deliver continuous improvement. Experience with SAP Retail, particularly Materials Management, as well as data syndication platforms, is advantageous. You thrive in fast-paced environments and can confidently prioritise workloads, make day-to-day decisions, and manage multiple onboarding projects with minimal supervision. A natural influencer, you are skilled at driving impact and implementing change, even without direct authority, while remaining resilient and adaptable when navigating complexity and ambiguity. Results-driven and highly collaborative, you build strong relationships across functions, levels, and cultures, with experience in e-commerce, product catalogue management, supply chain operations, or multinational environments being highly valued.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

Uniquely You At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional. If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods.

Additional Information

Time Type: Permanent

Department: Product Catalogue (Emily Perman)

As one of the world’s most prestigious brands, and a highly sought-after employer within luxury retail, we aim to provide a working environment in which we can exceed both our customers’ expectations and the expectations of each other. To maintain our high standards, we invest as heavily in our people as we do in our products and store. As well as offering an unforgettable experience for our customers, we offer an exciting, challenging and motivating environment for our employees.

We demonstrate how we value our team through an extensive pay and benefits package, as well as through a number of programmes that reward and recognise employees for exceptional performance.

Our employees can also accelerate their careers through opportunities to work with talented people, development training, and chances to raise their profile in the luxury retail sector.