Operations Manager

Harrods; Chester; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Harrods is seeking an Operations Manager for its H beauty Chester store. You will lead on the store’s vision and day‑to‑day operational duties, owning the operation and collaborating with concessions to deliver the business vision of Anything Is Possible in beauty.

You will influence stakeholders, analyse data to drive decisions, and adapt leadership style to your team. The role requires flexibility with hours, including nights when needed, and a focus on delivering excellent customer

Qualifications

• Proven leadership experience in store operations or retail management.
• Strong ability to analyse and interpret data to drive decisions.
• Experience in influencing key stakeholders to deliver business goals.

Responsibilities

• Lead on the vision and operational duties for the store.
• Own the operation for the store and partner with the concessions to meet business goals.
• Develop and execute ideas to enhance customer experience and drive incremental trade.
• Manage stock KPIs and ensure efficient replenishment and accuracy.
• Ensure compliance of operational processes (e.g., Banking, FHS).
• Build relationships with support functions and model best practices for the team.
• Support delivered goals set by the Store Manager and guide the team.

Skills

Leadership

Data analysis

Stakeholder management

Job description

External Job Description H beauty is no normal beauty hall, with interactive playtables to try on the latest products, a Harrods gift shop, and a big pink bear for your Instagram pictures; we are focussed on the experience our customers have when they walk through our doors. The Operations Manager is a key part of the Store leadership team. As an exceptional and full rounded leader, you will be accountable for all the operational aspects within the store and working collaboratively with the rest of the management team to achieve and deliver our business vision of Anything Is Possible in the world of beauty.

About the Role

As a highly skilled operational individual, you will lead on the vision and operational duties set for your store. Always with an eye on the results of today, you are also anticipating the trends of tomorrow and influencing key stakeholders as a result. You will be an integral part of all strategic plans for your store which you will constantly be reviewing and feeding back on, by taking full ownership of the operation for the store – both having full accountability for the own bought business and creating a constructive partnership with our concessions.

• Strive to develop new ideas and strategies to help your colleagues enhance customer experience and drive incremental trade, by ensuring high operational efficiency in the store.
• Take full ownership and accountability of all stock management KPIs and objectives, ensuring they are met and controlling an efficient replenishment operation through accuracy and commercial awareness.
• Be responsible for compliance of operational processes (i.e. Banking, FHS, etc.).
• Build and maintain effective relationships with all relevant support functions and act as a role model for the rest of the team.
• Be able to support and enable the deliverance of the goals set by the Store Manager in relation to the direction of your team.

About You

You will be an inspired and empowered leader who can work wonders to support our vision to not only drive new revenues but also bring the Harrods story, experience, values and magic to new customers. You will also have high levels of emotional intelligence and awareness with the ability to flex your style to suit the team you have. You will also require the ability and confidence to analyse and interpret data sources to then take the appropriate actions to allow the data to have the most relevant impact.

• Be able to work flexible hours/days (including late and night shifts where required) and demonstrate the ability to adapt to the changing demands of the role.
• Be a relationship led leader who likes being present with your colleagues helping your team to be their best.
• Be resilience as you will be working to actively seek constructive feedback for continuous improvement from your business stakeholders.
• Have a relentless focus on delivering to the best of your ability for your team and store.
• You will set an example for the right ways of working from the get-go, you will have a strong HR policy and employment law awareness.
• You are self-aware and comfortable operating in ambiguity.
• It is a new concept; we are evolving.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic stores one of the world’s most inspiring shopping experiences. Our Promise to You Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. Uniquely You Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional. If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods

Additional Information

Time Type: Permanent Department: H beauty Chester Managers (Paula Sharp- McStravock) As one of the world’s most prestigious brands, and a highly sought-after employer within luxury retail, we aim to provide a working environment in which we can exceed both our customers’ expectations and the expectations of each other. To maintain our high standards, we invest as heavily in our people as we do in our products and store. As well as offering an unforgettable experience for our customers, we offer an exciting, challenging and motivating environment for our employees. We demonstrate how we value our team through an extensive pay and benefits package, as well as through a number of programmes that reward and recognise employees for exceptional performance. Our employees can also accelerate their careers through opportunities to work with talented people, development training, and chances to raise their profile in the luxury retail sector.