Casualty Claims Handler

Davies; Leeds; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Davies Innovation Lab

Leadership training programme

Funding for professionalQualifications

Wellbeing centre discounts

Job summary

Davies are recruiting a dedicated Liability Claims Handler to join our Casualty team in Leeds. The role focuses on efficiently handling EL & PL claims for personal injury and third-party property damage, with exposure to policy indemnity, liability, and quantum.

You will manage a caseload, report to clients, and work within our proactive casualty claims philosophy. The successful candidate will collaborate with insurers, policyholders, and brokers, and participate in ongoing development,

Qualifications

• Experience handling EL (Employers Liability) & PL (Public Liability) claims.
• Experience handling personal injury.
• Experience handling third-party property damage.
• Knowledge of how to value an injury claim.
• Knowledge of reserving philosophies desirable.
• Knowledge of Civil Procedure Rules and the Claims Portal.
• Good communications skills at all levels.
• Excellent customer service.
• The ability to work as part of a team.
• Take responsibility for your own workload.
• Must be able demonstrate adaptability and flexibility.
• Good planning and organisational skills.
• Strong IT skills.

Responsibilities

• Liaison with Insurers, Policyholders and Brokers.
• Investigation of allocated claims from the desk, or via referral to a field adjuster for site investigation where appropriate.
• Obtaining all necessary evidence and relevant documentation.
• Determining appropriate actions for the resolution of the case.
• Preparation of detailed reports, where required, providing advice on policy indemnity, legal liability, quantum and tactics.
• Negotiating settlement where appropriate, within agreed authority limits.
• Corresponding with all parties professionally to proactively progress the case to conclusion.
• Handling all cases in accordance with the client’s requirements by referral to documented procedures at all times.
• Maintaining a proper reserve at all times by regular review.
• Keeping updated on any technical changes relevant to your role. This may include participating in training programmes facilitated by the company

Skills

EL/PL claims

Personal injury

Property damage

Injury valuation

Reserving philosophy

Civil Procedure Rules

Claims Portal

Communication skills

Customer service

Teamwork

Adaptability

Planning

IT skills

Job description

Description

At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work! You will be valued and supported and receive excellent benefits including but not limited to:

Department: Claims Management

Location: Leeds

• Exclusive Rewards Platform – Enjoy discounts at over 800 retailers.
• Generous Holiday Allowance – Start with 25 days of holiday, in addition to UK bank holidays, with the potential to increase over time and the flexibility to buy up to 5 additional days per year.
• Professional Growth – Benefit from ongoing development opportunities, training programs, and support in obtaining professional qualifications.

Our Opportunity: Davies are looking to recruit a dedicated Liability Claims Handler to join our growing Casualty team. The role of the Liability Claims Handler is to efficiently handle EL & PL claims for both personal injury and third-party property damage. While not essential, experience of all 3 UK legal jurisdictions would be beneficial as would experience in other areas of claim’s handling. The successful candidate will manage an allocated caseload, completing enquires in relation to policy indemnity, legal liability and quantum, reporting to clients and ensuring that claims are handled proactively in accordance with the handling philosophy of Casualty Claims Solutions and their clients. This exciting opportunity will see the successful candidate working as part of a dedicated team providing a first-class proactive claims handling service to major clients.

What will your day look like:

• Liaison with Insurers, Policyholders and Brokers.
• Investigation of allocated claims from the desk, or via referral to a field adjuster for site investigation where appropriate.
• Obtaining all necessary evidence and relevant documentation.
• Determining appropriate actions for the resolution of the case.
• Preparation of detailed reports, where required, providing advice on policy indemnity, legal liability, quantum and tactics.
• Negotiating settlement where appropriate, within agreed authority limits.
• Corresponding with all parties professionally to proactively progress the case to conclusion.
• Handling all cases in accordance with the client’s requirements by referral to documented procedures at all times.
• Maintaining a proper reserve at all times by regular review.
• Keeping updated on any technical changes relevant to your role. This may include participating in training programmes facilitated by the company

Knowledge and Abilities:

• Experience handling EL (Employers Liability) & PL (Public Liability) claims
• Experience handling personal injury
• Experience handling third-party property damage.
• Knowledge of how to value an injury claim
• Knowledge of reserving philosophies desirable
• Knowledge of Civil Procedure Rules and the Claims Portal
• Good communications skills at all levels
• Excellent customer service
• The ability to work as part of a team
• Take responsibility for your own workload
• Must be able demonstrate adaptability and flexibility
• Good planning and organisational skills
• Strong IT skills

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan