Casualty Claims Handler

Davies; Stoke-on-Trent; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Pension: 5% employee and 5% employer

Flexible working

25 days holiday (26 after 5 years, 27/

Life assurance: x4

Davies Innovation Lab

Employee volunteering programme

Job summary

Davies Group is a specialist professional services and technology firm handling liability claims for public sector clients. The role sits in the Claims Management department in Stoke, providing cradle-to-grave claims service in line with insurer philosophy.

You will handle injury claims, demonstrate knowledge of policy wording and insurance markets, and work within a team to meet SLAs while maintaining excellent customer service and adaptability.

Qualifications

• Experience of policy wording and terms and conditions.
• Knowledge of insurance and the insurance market.
• Knowledge of how to value an injury claim.
• Knowledge of reserving philosophies.
• Knowledge of Civil Procedure Rules and the Claims Portal.
• Good communications skills at all levels.
• Excellent customer service.
• The ability to work as part of a team.
• Take responsibility for your own workload.
• Must be able demonstrate adaptability and flexibility.
• Good planning and organisational skills.
• Strong IT skills.

Responsibilities

• Establish if cover is in place for the claim.
• Record all claims on the digital claims handling system.
• Investigate all liability claims either from the desk or by instructing loss adjusters.
• Make the decision on liability.
• Negotiate settlement of the claim.
• Ensure compliance with all legal timescales and client SLAs.
• Build relationships with external clients and stakeholders.
• Provide referral support to less experienced colleagues.

Skills

Policy wording

Insurance knowledge

Injury claim valuation

Reserving philosophies

Civil Procedure Rules & Claims Portal

Communication skills

Customer service

Teamwork

Workload ownership

Adaptability & flexibility

Planning & organisation

IT skills

Job description

Description

Davies Group is a specialist professional services and technology firm working in partnership with leading insurance, highly regulated and global businesses. Our team of professionals operate across the UK and Ireland, US, Bermuda and Canada.

Department: Claims Management

Location: Stoke

Description

Davies Group is a specialist professional services and technology firm working in partnership with leading insurance, highly regulated and global businesses. Our team of professionals operate across the UK and Ireland, US, Bermuda and Canada.

This team is responsible for handling liability claims on behalf of various public sector clients. Your role will be to provide a quality, proactive, cradle-to-grave claims service on behalf of these clients and in accordance with the insurer’s claims handling philosophy.

You’ll have experience in handling any type of injury claims. Experience of working in an insurance and or legal environment would be expected.

What will your day look like:

• Establish if cover is in place for the claim
• Record all claims on the digital claims handling system
• Investigate all liability claims either from the desk or by instructing loss adjusters
• Make the decision on liability
• Negotiate settlement of the claim
• Ensure compliance with all legal timescales and client SLAs
• Build relationships with external clients and stakeholders
• Provide referral support to less experienced colleagues

Knowledge and Abilities:

• Experience of policy wording and terms and conditions
• Knowledge of insurance and the insurance market
• Knowledge of how to value an injury claim
• Knowledge of reserving philosophies
• Knowledge of Civil Procedure Rules and the Claims Portal
• Good communications skills at all levels
• Excellent customer service
• The ability to work as part of a team
• Take responsibility for your own workload
• Must be able demonstrate adaptability and flexibility
• Good planning and organisational skills
• Strong IT skills

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan