Casual Tote Assistant

Arena Racing Company; Sunderland; On-site; GBP 12,894,000 - 18,019,000; Full time

Benefits offered by this job

Competitive pay rates

Flexible working hours

Training and work experience across aB

Entrance vouchers

Job summary

Arena Racing Company is seeking casual Tote Assistants for Sunderland Greyhound Stadia, providing friendly customer service, handling Tote bets, and processing card transactions during race nights and hospitality events.

Ideal applicants are 18+, have strong numeracy and communication skills, and are reliable and flexible to work weekends and nights in a fast-paced venue environment.

Qualifications

• Excellent communication skills.
• A basic understanding of numeracy.
• Reliability and flexibility.
• Professionalism.
• Willingness to work on weekends and nights.

Responsibilities

• Take and process bets from customers in a friendly and efficient manner.
• Provide clear information about Tote betting options.
• Accurately handle card transactions.
• Deliver excellent customer service with a smile.
• Work as part of a team to maintain a fun and professional race night experience.

Skills

Communication

Numeracy

Reliability

Flexibility

Professionalism

Weekend/Night shifts

Job description

Who is Sunderland Greyhound Stadia?

Sunderland Greyhound Stadia is a premier racing venue, hosting thrilling greyhound action five days a week—Monday, Tuesday, Wednesday, Friday, and Sunday.

We offer a top-tier hospitality experience, featuring private boxes and restaurants, making us a popular destination for racegoers, celebrations, and corporate events.

With an exciting atmosphere, a packed race schedule, and a strong community following, we’re a dynamic venue that thrives on delivering great entertainment and exceptional service.

At ARC we embrace diversity, we develop our people, we care for our visitors, we think about our impact and we are proud of our sport.

About The Role

• Take and process bets from customers in a friendly and efficient manner
• Provide clear information about Tote betting options
• Accurately handle card transactions
• Deliver excellent customer service with a smile
• Work as part of a team to maintain a fun and professional race night experience

The person we are looking for as tote assistant has…

• Excellent communication skills
• Is aged 18 and over
• A basic understanding of numeracy
• Reliability and flexibility
• Professionalism
• Willingness to work on the weekends and on nights

What is casual work?

Casual work is a great solution as it enables you to work flexibly around other commitments in your life. Once you have registered your interest, we will contact you in advance to offer you department based shifts at racedays or hospitality functions. There are usually a range of shifts available and opportunities for work are based on busy seasons and the annual racing calendar. Positions will be allocated on the day as part of the briefing.

Work Perks of being a casual tote assistant with us at ARC…

• competitive rates of pay
• Flexible working – happy to work with you on the hours you can and want to do
• opportunities to receive training and work experience across a range of business areas
• up to 10 x entrance vouchers for use at any of our courses after working with us for 6 months (local terms and conditions apply)

At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you have a disability that requires reasonable adjustments, please let us know; we will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions.

We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions. We are committed to making a consistent, top-down effort to be role models on what diversity, inclusion and belonging means in society.