Casual Hospitality Assistant

Arena Racing Company; Sunderland; On-site; GBP 12,000 - 21,000; Part time

Benefits offered by this job

Competitive pay

Flexible working

Training opportunities

Entrance vouchers

Job summary

A Casual Tote Assistant role at Arena Racing Company Sunderland venue invites you to join a team that delivers high-quality hospitality to racegoers. You will welcome guests, advise on products, and ensure a friendly, professional atmosphere across service areas.

Responsibilities include stocking responsibilities, cash handling, and maintaining clean, compliant work areas in line with venue policies and health and safety guidelines.

Qualifications

• Demonstrates excellent verbal communication and customer care skills.
• Smart, polite, professional appearance and manner.
• Shows flexibility and adaptability.
• Has a passion for quality service and standards.
• Strong interpersonal skills; friendly and confident.

Responsibilities

• Serve all customers in an efficient, professional and courteous manner.
• Advise guests on products available within the venue.
• Promote a happy and welcoming atmosphere.
• Maintain stock levels and ensure correct service from bar/restaurant areas.
• Keep work areas clean, stocked and compliant with health and safety policies.
• Handle cash and payments according to venue procedures.
• Record wastage and adhere to recycling initiatives.

Skills

Customer service

Communication

Flexibility

Interpersonal skills

Numerical skill

Literacy skill

Job description

Who is Sunderland Greyhound Stadia?

Sunderland Greyhound Stadia is a premier racing venue, hosting thrilling greyhound action five days a week—Monday, Tuesday, Wednesday, Friday, and Sunday.

We offer a top-tier hospitality experience, featuring private boxes and restaurants, making us a popular destination for racegoers, celebrations, and corporate events.

With an exciting atmosphere, a packed race schedule, and a strong community following, we’re a dynamic venue that thrives on delivering great entertainment and exceptional service.

At ARC we embrace diversity, we develop our people, we care for our visitors, we think about our impact and we are proud of our sport.

About The Role

• Serve all customers in an efficient, professional and courteous manner at all times.
• Ensure guests receive the highest standard of customer service at all times.
• Be able to advise guests on all products available within the venue.
• To promote a happy and welcoming atmosphere within the venue.
• To work both alone or as part of a team being responsible ensuring that all guests needs are met to the highest possible standard.
• Maintain stock levels and rotation within work and storage areas in order to avoid waste and assist with stocktaking.
• Ensure the work area is adequately stocked with glassware, ice, condiments and other appropriate sundries in line with predetermined stock levels and business need.
• Laying up and preparing restaurants/boxes for the service of meals, tea, coffee and light refreshments
• To serve all guests efficiently with the correct food and beverage service knowledge, cleaning down and carrying out all necessary duties as required by your manager.
• Service of wine and other drinks from the bar as directed by your Management team.
• Keep the area of work and public areas clean and tidy before, during and after opening hours and to undertake cleaning duties as required – paying particular attention to Health and Safety and COSHH Guidelines.
• Ensure all orders are dispensed and correctly recorded and authorised for billing purposes.
• Ensure all orders are rung through the tills and payment obtained in line with prescribed Racecourse procedures.
• Ensure all tills are closed down in accordance with company procedures.
• Ensure that all temperature records are accurately kept along with other appropriate paperwork.
• Adhere to and follow all licensing policies and procedures.
• Handle cash, stock and equipment in a secure manner.
• Act as an information point for customers.
• Record wastage in line with venue procedures and dispose of rubbish in line with any onsite recycling initiatives.
• Adhere Company policies and procedures.
• Undertake other reasonable duties in line with business demands.

The person we are looking for as hospitality assistant has…

• Be smart, polite, professional and well presented at all times.
• Excellent verbal communication and customer care skills.
• Flexibility and adaptability.
• Demonstrate a passion for quality service and standards.
• Strong interpersonal skills – friendly, confident, outgoing.
• Strong numerical and literacy skill.
• The ability to handle difficult or conflict situations.
• The ability to adopt the values of Arena Racing Company.
• The ability to work with a smile on your face whatever the weather.
• To work with honesty and integrity.
• Experience working in a hospitality environment is preferred but not essential.

What is casual work?

Casual work is a great solution as it enables you to work flexibly around other commitments in your life. Once you have registered your interest, we will contact you in advance to offer you department based shifts at racedays or hospitality functions. There are usually a range of shifts available and opportunities for work are based on busy seasons and the annual racing calendar. Positions will be allocated on the day as part of the briefing.

Work Perks of being a casual tote assistant with us at ARC…

• competitive rates of pay
• Flexible working – happy to work with you on the hours you can and want to do
• opportunities to receive training and work experience across a range of business areas
• up to 10 x entrance vouchers for use at any of our courses after working with us for 6 months (local terms and conditions apply)

We are on a thrilling journey. So, to join us at our next destination, be part of a winning team and to learn more about our company and this exciting opportunity.

At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability that requires reasonable adjustments, please let us know; we will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions. We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions. We are committed to making a consistent, top-down effort to be role models on what diversity, inclusion and belonging means in society.