Guest Experience Host - Casual Hospitality (Flexible)

Arena Racing Company; Sunderland; On-site; GBP 12,000 - 21,000; Part time

Benefits offered by this job

Competitive pay

Flexible working

Training opportunities

Entrance vouchers

Job summary

A Casual Tote Assistant role at Arena Racing Company Sunderland venue invites you to join a team that delivers high-quality hospitality to racegoers. You will welcome guests, advise on products, and ensure a friendly, professional atmosphere across service areas.

Responsibilities include stocking responsibilities, cash handling, and maintaining clean, compliant work areas in line with venue policies and health and safety guidelines.

Qualifications

• Demonstrates excellent verbal communication and customer care skills.
• Smart, polite, professional appearance and manner.
• Shows flexibility and adaptability.
• Has a passion for quality service and standards.
• Strong interpersonal skills; friendly and confident.

Responsibilities

• Serve all customers in an efficient, professional and courteous manner.
• Advise guests on products available within the venue.
• Promote a happy and welcoming atmosphere.
• Maintain stock levels and ensure correct service from bar/restaurant areas.
• Keep work areas clean, stocked and compliant with health and safety policies.
• Handle cash and payments according to venue procedures.
• Record wastage and adhere to recycling initiatives.

Skills

Customer service

Communication

Flexibility

Interpersonal skills

Numerical skill

Literacy skill

Job description

A Casual Tote Assistant role at Arena Racing Company Sunderland venue invites you to join a team that delivers high-quality hospitality to racegoers. You will welcome guests, advise on products, and ensure a friendly, professional atmosphere across service areas.

Responsibilities include stocking responsibilities, cash handling, and maintaining clean, compliant work areas in line with venue policies and health and safety guidelines.