Casual Sales Assistant

FRASERS; Rushden; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Staff discount across Frasers Group

Career growth

Premium store environment

Training and development

Job summary

Frasers is a premium retail destination seeking a Sales Advisor to be the face of the brand, delivering luxurious shopping experiences and styling guidance.

You will greet customers, offer solutions, and support tills and departments to ensure a seamless journey. The role rewards confidence, warmth, and a strong customer-first approach in a fast-paced environment.

Qualifications

• Relevant retail or hospitality experience and a customer-first mindset.
• Confidence and warmth that builds trust and lasting relationships.
• A genuine passion for delivering a luxury shopping experience.
• A target-driven approach and the drive to exceed sales goals.
• A team-first attitude, ready to support other areas of the store when needed.
• Flexibility, reliability, and adaptability in a fast-paced environment.

Responsibilities

• Greet and engage every customer with confidence and warmth from the moment they walk in.
• Offer first-contact solutions, whether that's directing to click-and-collect or checking additional stock.
• Provide styling advice and product recommendations through active listening and strong product knowledge.
• Step in to support nearby tills or departments to keep the customer journey seamless.
• Keep visual presentation sharp and stock available through replenishment and stockroom upkeep.
• Get involved in store events and activations, and share feedback to keep us improving.
• Stay alert and compliant with store procedures to support loss prevention.
• Follow health and safety standards at all times.
• Represent Frasers to the highest standard, in service and in personal presentation.

Skills

Customer service

Sales ability

Communication

Hospitality experience

Job description

Frasers is a dynamic and iconic retail destination, originally established in 1849 in Glasgow. Today, our stores are designed as inspirational spaces to explore, connect, and shop, home to unrivalled fashion, beauty, accessories, homeware collections, and more. Rooted in Hugh Fraser's original vision, we combine heritage with innovation and exceptional service.

The Role: Sales Advisor

This is premium retail at its most personal. As a Sales Advisor at Frasers, you're the face of the brand, the trusted stylist, the reason customers come back. From a first impression at the door to a styling conversation across the floor, you'll create shopping experiences that feel considered, luxurious, and unmistakably Frasers.

What's In It For You

• Competitive pay that reflects what you bring
• Generous staff discount across Frasers and all Frasers Group brands
• Career growth in a fast-paced, ambitious retail group
• A premium store environment with a customer-first culture
• Training and development to sharpen your craft and grow your career

What You'll Do

• Greet and engage every customer with confidence and warmth from the moment they walk in.
• Offer first-contact solutions, whether that's directing to click-and-collect or checking additional stock.
• Provide styling advice and product recommendations through active listening and strong product knowledge.
• Step in to support nearby tills or departments to keep the customer journey seamless.
• Keep visual presentation sharp and stock available through replenishment and stockroom upkeep.
• Get involved in store events and activations, and share feedback to keep us improving.
• Stay alert and compliant with store procedures to support loss prevention.
• Follow health and safety standards at all times.
• Represent Frasers to the highest standard, in service and in personal presentation.

How We Work

• Think Without Limits: Move fast, take bold action, and bring the team with you.
• Own It and Back Yourself: Take responsibility, master the basics, and drive results.
• Be Relevant: Stay connected to our people, our partners, and the planet.

What You'll Bring

• Relevant retail or hospitality experience and a customer-first mindset.
• Confidence and warmth that builds trust and lasting relationships.
• A genuine passion for delivering a luxury shopping experience.
• A target-driven approach and the drive to exceed sales goals.
• A team-first attitude, ready to support other areas of the store when needed.
• Flexibility, reliability, and adaptability in a fast-paced environment.