Supervisor - Department Store

FRASERS; Peterborough; On-site; GBP 27,000 - 36,000; Full time

Benefits offered by this job

28 days holiday

Staff discount 20%

Uniform discount 40%

Weekly/Monthly & Quarterly bonuses

Commission-based bonuses

Long service awards

Discounted gym membership

Development courses

Job summary

FRASERS is seeking a dynamic Supervisor for our Peterborough store to lead a team of Sales Advisors and drive store performance. You will assist the Store Manager with stock control, training, and delivering exceptional customer service in a fast-paced luxury retail environment.

The ideal candidate has 1+ year of premium fashion retail experience, strong coaching skills, and a proven ability to hit sales targets and KPIs.

Qualifications

• Minimum 1 year experience in premium or luxury fashion retail, ideally in a supervisory or management role.
• Proven ability to support, motivate, and guide team members in a fast-paced retail environment.
• Strong track record of achieving sales targets and delivering results.
• Good product knowledge across brands, fashion trends and materials.
• Understanding of retail operations, merchandising, stock control and loss prevention.
• Strong verbal and written communication skills and stakeholder relationship abilities.

Responsibilities

• Oversee daily operations, ensuring efficiency, quality, and adherence to policies.
• Lead and coach the store team to meet targets and deadlines.
• Monitor KPIs, drive store performance, and manage stock with accuracy.
• Build relationships with internal and external stakeholders and communicate effectively.

Skills

Leadership

Sales targets

Team motivation

Communication

Job description

FRASERS is a department store group with locations across the UK and Ireland and is one of the best-known names on the high street. With a heritage that spans over 170 years and a portfolio of over 500 global brands, we are now entering into an exciting new future of our brand as Frasers and are looking for dynamic candidates to join our team.

An exciting opportunity has arisen for a talented Supervisor to join our Peterborough store and play a key role in its continued success. Whether it's prepping for floor walks with some of the UK's biggest luxury brands, working with our head office teams to manage your store's stock package, or running training sessions to increase your team's product knowledge, with Frasers Group, no two days are ever the same. Reporting to the Store Manager, you will oversee a team of Sales Advisors within your store, driving commercial success and contributing to company growth.

COMMERCIAL EXPERTISE

• As part of the leadership team, support in driving the commercial success of the store and drive store performance
• Identify key opportunities to enhance performance in line with current trends
• Support the store leadership team in the implementation of strategic plans to achieve departmental goals and objectives
• Analyse data and key performance indicators to make informed commercial decisions and drive KPIs

TEAM LEADERSHIP & MANAGEMENT

• Be responsible for your department and team's performance
• Lead and inspire your store team, providing guidance, coaching, and support.
• Work closely with your Store Management team, acting on feedback and working towards targets and deadlines
• Build lasting relationships with internal and external stakeholders
• Display exemplary communication and interpersonal skills, with the ability to interact effectively at all levels of the organisation

DEVELOPMENT

• As part of the leadership team, support in driving the team's personal development and progression
• Seek opportunities to drive your own personal development
• Train coach and upskill the sales team to maximise opportunities for future progression within the business

OPERATIONAL EFFICIENCIES

• Oversee daily operations, ensuring efficiency, quality, and adherence to company policies and procedures
• Use business communication tools to drive completion of tasks and ensure your team understands all key functions
• Support the store manager to drive performance in line with retail priorities to meet business objectives

CONTROLS

• Support the store manager in monitoring and achieving store-level KPIs, including sales targets, company incentives, customer satisfaction, and operational efficiency.
• Ensure wage controls are met on a weekly basis and any issues are resolved quickly and effectively
• Demonstrate resilience to operational challenges, making effective decisions to drive solutions
• Control stock movement, run accurate store audits, and implement visual standards to company guidelines
• Basic rate salary £31,450 per annum
• 28 days holiday a year, inclusive of bank holidays
• 20% Staff Discount across all Frasers Group Stores
• 40% in store uniform discount
• Weekly/Monthly & Quarterly Commercial Bonuses
• Commission-led bonuses across a wide range of products
• Long Service awards
• Discounted Gym membershipExcellent career development opportunities
• We offer a wide range of Development Courses with National Qualifications
• Minimum 1+ year experience in premium or luxury fashion retail, ideally in a supervisory or management-related role
• Proven ability to support, motivate, and guide team members in a fast-paced retail environment
• Strong track record of achieving sales targets and delivering results
• Good product knowledge, including brands, fashion trends, and materials
• Understanding of retail operations, including merchandising, stock control, and loss prevention
• Strong verbal and written communication skills, with the ability to build positive working relationships