Casual Sales Assistant

Frasers Group; Dundee; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive pay

Staff discount across Frasers Group

Career growth

Premium store environment

Training and development

Job summary

Frasers Group is seeking a Sales Advisor in Scotland to be the face of the brand, delivering a premium shopping experience with warmth and confidence.

From greeting customers to styling advice and stock replenishment, you’ll help create luxurious, memorable journeys. This role offers training, development paths, and a fast-paced retail environment that values customer-first service.

Qualifications

• Experience in retail or hospitality with a customer-first mindset.
• Confidence and warmth that builds trust and lasting relationships.
• Passion for delivering a luxury shopping experience.
• Target-driven approach with the drive to exceed sales goals.

Responsibilities

• Greet and engage every customer with confidence and warmth on entry.
• Offer first-contact solutions, directing to click-and-collect or stock availability.
• Provide styling advice and product recommendations through active listening and knowledge.
• Step in to support tills or departments to keep the customer journey seamless.
• Keep visual presentation sharp and stock available through replenishment.

Skills

Customer service

Sales skills

Product knowledge

Team player

Flexibility

Job description

Frasers is a dynamic and iconic retail destination, originally established in 1849 in Glasgow. Today, our stores are designed as inspirational spaces to explore, connect, and shop. Home to unrivalled fashion, beauty, accessories, homeware collections, and more. Rooted in Hugh Fraser's original vision, we combine heritage with innovation and exceptional service.

The Role: Sales Advisor

This is premium retail at its most personal. As a Sales Advisor at Frasers, you're the face of the brand, the trusted stylist, the reason customers come back. From a first impression at the door to a styling conversation across the floor, you'll create shopping experiences that feel considered, luxurious, and unmistakably Frasers.

What's In It For You

• Competitive pay that reflects what you bring
• Generous staff discount across Frasers and all Frasers Group brands
• Career growth in a fast-paced, ambitious retail group
• A premium store environment with a customer-first culture
• Training and development to sharpen your craft and grow your career

Your Development

From day one, you’ll receive a full in-store induction. As you progress, you’ll have access to internal development pathways, including Supervisor and Management programmes and nationally recognised qualifications all of which support your growth within Frasers and the wider Frasers Group.

What You'll Do

• Greet and engage every customer with confidence and warmth from the moment they walk in.
• Offer first-contact solutions, whether that's directing to click-and-collect or checking additional stock.
• Provide styling advice and product recommendations through active listening and strong product knowledge.
• Step in to support nearby tills or departments to keep the customer journey seamless.
• Keep visual presentation sharp and stock available through replenishment and stockroom upkeep.
• Get involved in store events and activations, and share feedback to keep us improving.
• Stay alert and compliant with store procedures to support loss prevention.
• Follow health and safety standards at all times.
• Represent Frasers to the highest standard, in service and in personal presentation.

What You'll Bring

• Relevant retail or hospitality experience and a customer-first mindset.
• Confidence and warmth that builds trust and lasting relationships.
• A genuine passion for delivering a luxury shopping experience.
• A target-driven approach and the drive to exceed sales goals.
• A team-first attitude, ready to support other areas of the store when needed.
• Flexibility, reliability, and adaptability in a fast-paced environment.

How We Work

Our values shape every shift, every conversation, every decision:

• Think Without Limits: Move fast, take bold action, and bring the team with you.
• Own It and Back Yourself: Take responsibility, master the basics, and drive results.
• Be Relevant: Stay connected to our people, our partners, and the planet.