Casual Receptionist- Night

Millennium Hotels UK/EU - Careers; Slough; On-site; GBP 17,000 - 25,000; Part time

Benefits offered by this job

Training and development

Meals Provided on Duty

Eye Care Vouchers

Employee Discounted Accommodation andF

Life Assurance

Job summary

Millennium Hotels UK is seeking a Casual Receptionist for The Copthorne Hotel Slough-Windsor. You will check guests in and out, manage reservations, and assist the front desk to ensure a smooth guest experience even when systems are down.

The role requires strong communication, responsiveness to guest needs, and a professional demeanor. Training and development opportunities, meals on duty, and other benefits are provided.

Qualifications

• Experience with Opera Cloud/ Opera preferred.
• Strong communication skills for guest interactions.
• Ability to stay calm and organized under pressure.

Responsibilities

• Register guests into the hotel and process check-outs.
• Respond to guest enquiries and communicate with colleagues and supervisors.
• Assist the Shift Leader with tasks such as checking market codes and passport numbers.
• Provide courteous, professional front-desk service to guests.
• Learn and apply hotel computer system knowledge to meet guest requirements.
• Know hotel room rates and policies and help maximize revenue.
• Process non-arrival reservations and verify booking details.
• Be familiar with the door key system and liaise with Security when needed.

Skills

Opera Cloud/Opera

Communication skills

Guest interactions

Tools

Opera Cloud/Opera

Job description

Description

Here at Millennium Hotels UK, we value your skills, encourage growth by nurturing your personality, and reward your dedication. You'll learn not only from fellow colleagues, but also through our M Academy, where you'll be able to advance your career with apprenticeship and develop your career within our Brands.

Job Responsibilities

• To accurately register guests into the hotel, as well as check guests out of the hotel, making provisions for when the system is down for audit, maintaining records of transactions to be posted onto the live system


• To efficiently respond to any guest enquiries and by communicating effectively to colleagues and superiors


• To assist the Shift Leader by undertaking miscellaneous additional tasks, for example, checking market codes, passport numbers and nationality


• Provide excellent customer service by ensuring that guests' first impressions are of a courteous and professional Reception team


• To be fully cognisant with the hotel computer system and apply the knowledge in the most appropriate manner according to the guest requirements


• To have full knowledge of Hotel room rates and policies as applied to guest, and to actively earn revenue for the hotel


• To process non-arrival reservations, researching the booking to make sure it is accurate in all respect


• To be familiar with the Hotel door key system, to issue accurately to guests, ensuring keys are cancelled where necessary; and to liaise with Security if guests have problems when accessing rooms

Key Information

Role: Casual Receptionist

Salary: £12.71 per hour

Working hours: Flexible

Requirements

• Experience with Opera Cloud/ Opera preferred


• Confidence in guest interactions


• Large-scale hotel experience is advantageous


• Strong communication skills, flexibility, and ability to remain calm under pressure


• Capacity to complete tasks within deadlines and excellent organizational skills


• Excellent organisational skills and the ability to multitask and work under pressure

We Offer

• Social Events, Wellbeing and Team Activities


• Training and development


• Cash Health Plan cover option available


• Apprenticeship/Placement opportunities


• Career development and salary reviews


• Interest free Season Ticket Loan Scheme


• Uniform (Laundry / Dry Cleaning for Uniform)


• Meals Provided on Duty


• Length of Service related holiday scheme


• Eye Care Vouchers


• Employee Discounted Accommodation and F&B


• Life Assurance

About The Hotel

The Copthorne Hotel Slough-Windsor is a contemporary 4-star hotel in Berkshire, ideally located close to historic Windsor, Windsor Castle and Heathrow Airport. The hotel offers 219 comfortable and spacious guest rooms, including Standard, Family, Club and Suite accommodation. Guests can also enjoy a range of facilities including dining options, a bar, fitness facilities, swimming pool and on-site parking. With excellent road, rail and airport connections, the hotel is well suited to both leisure and business travellers, as well as meetings, conferences and events.