Casual Receptionist (Hilton Garden Inn)

Arena Racing Company; Doncaster; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Flexible shifts

On-site parking

Staff discounts

Job summary

Arena Racing Company (Doncaster Racecourse) is seeking a Casual Receptionist to welcome guests, answer calls and support event and hotel operations. The role offers flexible shifts around race days and hospitality functions, with opportunities to assist across departments and learn in a busy guest-facing environment.

The position emphasizes accurate messaging, guest information, and friendly service, with the team supporting F&B and broader hotel activities.

Qualifications

• Handle incoming calls and take messages accurately.
• Enter guest details and room allocations in the system.
• Provide friendly guest assistance and information.

Responsibilities

• Respond to guest inquiries and assist with check-in/check-out support.
• Coordinate with F&B to upsell and enhance guest experiences.
• Support other hotel departments during events and peak times.

Skills

Customer service

Phone handling

Upselling

Teamwork

Job description

Who is Doncaster Racecourse and the Hilton Garden Inn?

Home to the world’s oldest classic horse race, the St. Leger, Doncaster Racecourse is a unique multipurpose venue welcoming over 500,000 guests to over 35 fixtures each year and a full events calendar hosting events such as Weddings, Conferences, Boxing, Summer Crafting, Classic Car Show, Antiques Fayres and lots more.

If that’s not enough, we also have on-site The Hilton Garden Inn boasting 154 bedrooms, 2 conference and exhibition suites, a banqueting site, Restaurant and Bar. This is a popular addition to many racegoers and the perfect facility for guests visiting Doncaster on both leisure and business. Part of a multinational hotel chain of over 500 hotels with a reputation that proceeds it, the Hilton Garden Inn Hotel ticks all the boxes.

At ARC we embrace diversity, we develop our people, we care for our visitors, we think about our impact and we are proud of our sport.

Some responsibilities of a Casual Receptionist….

• Handle incoming calls and take messages accurately.
• Use the online system to manage guest requests and hotel information.
• Allocate rooms correctly and enter room allocations into the computer system.
• Support the Food & Beverage (F&B) team by upselling the restaurant to guests.
• Work effectively as part of the team and support colleagues across the wider hotel when required.

What is casual work?

Casual work is a great solution as it enables you to work flexibly around other commitments in your life.Once you have registered your interest, we will contact you in advance to offer you department based shifts at racedays or hospitality functions. There are usually a range of shifts available and opportunities for work are based on busy seasons and the annual racing calendar. Positions will be allocated on the day as part of the briefing.

Work Perks of being a casual Receptionist with us at ARC…

• competitive rates of pay
• Flexible working – happy to work with you on the hours you can and want to do
• opportunities to receive training and work experience across a range of business areas
• up to 10 x entrance vouchers for use at any of our courses after working with us for 6 months (local terms and conditions apply)

And so much more…

At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences.We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you have a disability that requires reasonable adjustments, please let us know; we will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions.

We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions. We are committed to making a consistent, top-down effort to be role models on what diversity, inclusion and belonging means in society.