Casual Receptionist

Millennium Hotels and Resorts; Greater London; On-site; GBP 14,000 - 21,000; Part time

Benefits offered by this job

Social events

Training and development

Meals provided on Duty

Life Assurance

Uniform

Eye care vouchers

Job summary

The Copthorne Tara Hotel London Kensington, part of Millennium Hotels UK, seeks a Casual Receptionist to register and check guests in, answer inquiries, support the Shift Leader, and uphold high customer service standards. You will work with the hotel system, know rates, and help ensure smooth operations.

Ideal candidates show confidence with guest interactions, strong communication, flexibility, and the ability to multitask under pressure in a busy hotel environment.

Qualifications

• Experience with Opera Cloud/ Opera preferred.
• Confidence in guest interactions.
• Large-scale hotel experience is advantageous.
• Excellent organisational skills and the ability to multitask and work under pressure.

Responsibilities

• Register guests into the hotel and check them out, including audit support when systems are down.
• Respond to guest inquiries and communicate effectively with colleagues and superiors.
• Assist the Shift Leader with miscellaneous tasks, such as checking market codes, passport numbers and nationalities.
• Provide excellent customer service ensuring guests’ first impressions are courteous and professional.
• Be familiar with the hotel computer system and apply knowledge according to guest requirements.
• Know hotel room rates and policies and actively earn revenue for the hotel.
• Process non-arrival reservations and verify booking accuracy.
• Liaise with Security regarding room access issues and issue keys as needed.

Skills

Guest interactions

Communication skills

Calm under pressure

Flexibility

Tools

Opera Cloud/Opera

Job description

Here at Millennium Hotels UK, we value your skills, encourage growth by nurturing your personality, and reward your dedication. You'll learn not only from fellow colleagues, but also through our M Academy, where you'll be able to advance your career with apprenticeship and develop your career within our Brands.

The Copthorne Tara Hotel London Kensington is seeking Casual Receptionist who will be responsible for:

• To accurately register guests into the hotel, as well as check guests out of the hotel, making provisions for when the system is down for audit, maintaining records of transactions to be posted onto the live system.
• To efficiently respond to any guest enquiries and by communicating effectively to colleagues and superiors.
• To assist the Shift Leader by undertaking miscellaneous additional tasks, for example, checking market codes, passport numbers and nationality
• Provide excellent customer service by ensuring that guests' first impressions are of a courteous and professional Reception team.
• To be fully cognisant with the hotel computer system and apply the knowledge in the most appropriate manner according to the guest requirements.
• To have full knowledge of Hotel room rates and policies as applied to guest, and to actively earn revenue for the hotel
• To process non-arrival reservations, researching the booking to make sure it is accurate in all respect.
• To be familiar with the Hotel door key system, to issue accurately to guests, ensuring keys are cancelled where necessary; and to liaise with Security if guests have problems when accessing rooms.

Key Information:

• Role: Casual Receptionist
• Salary: £12.71 per hour
• Working hours; Flexible
• Address: Copthorne Tara Hotel, Kensington Hight Street, London, W8 5SY

Requirements:

• Experience with Opera Cloud/ Opera preferred.
• Confidence in guest interactions
• Large-scale hotel experience is advantageous.
• Strong communication skills, flexibility, and ability to remain calm under pressure.
• Capacity to complete tasks within deadlines and excellent organizational skills
• Excellent organisational skills and the ability to multitask and work under pressure

We Offer:

• Social Events, Wellbeing and Team Activities
• Training and development
• Cash Health Plan cover option available
• Apprenticeship/Placement opportunities
• Career development and salary reviews
• Interest free Season Ticket Loan Scheme
• Uniform (Laundry / Dry Cleaning for Uniform)
• Meals Provided on Duty
• Length of Service related holiday scheme
• Eye Care Vouchers
• Employee Discounted Accommodation and F&B
• Life Assurance

About the Hotel

The Copthorne Tara Hotel London Kensington is an elegant contemporary 4-star hotel in prestigious Kensington, located two minutes' walk to High Street Kensington Underground station, making exploring easy. The hotel offers well-appointed and comfortable guest rooms combining Standard, Superior and Club accommodation. Club rooms offer iconic views over the city and include Club Lounge access for complimentary breakfast and refreshments.

Guests can sample the authentic Singaporean, Malaysian and Chinese cuisine at Bugis Street, traditional pub fare at the Brasserie Restaurant & Bar or relax in our tea lounge.

About the Group:

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into four collections: Leng's Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore Mayfair. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests.

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