Casual Receptionist

Isle of Wight Council; Newport; Hybrid; GBP 18,000 - 21,000; Part time

Benefits offered by this job

Annual leave

Ferry travel discount

Bus discount

Cycle to work

Gym membership

Discounts & benefits

Relocation scheme

Travel allowance

Job summary

The Isle of Wight Council is recruiting casual receptionists for 1Leisure to support the busy front-of-house team at leisure facilities on the Isle of Wight. The role involves handling customer enquiries, bookings and payments, while upholding high standards of customer care in a fast-paced environment.

Shifts cover early mornings, evenings, weekends and bank holidays. Experience in reception, leisure or retail is preferred, with training provided for IT and POS systems.

Qualifications

• Previous experience in a customer-facing role, particularly within reception, leisure, or retail environments, would be advantageous.
• Experience of cash handling, IT systems and booking or point-of-sale software is desirable, although training will be provided.

Responsibilities

• Managing customer enquiries and bookings accurately and efficiently
• Using computerised booking, till and payment systems
• Handling cash and card payments and supporting basic reconciliation processes
• Providing a high standard of customer care and responding appropriately to customer feedback or concerns
• Maintaining a professional appearance and adhering to uniform and operational procedures
• Working in accordance with health, safety, and data protection requirements

Job description

Department 1Leisure The Heights and Medina Leisure Centres

Salary Grade 3, £13.49 per hour

Contact Toby Hazelgrove on 01983 823880 ext. 7909

Reference 2026_2071

Location Sandown & Newport, Isle of Wight

Variable / 0 hours per week casual contract

1Leisure is recruiting casual receptionists to join our busy and customer-focused Reception team, supporting the day-to-day operation of our leisure facilities and ensuring a welcoming, safe and efficient front-of-house service for all customers.

Reception staff play a key role in delivering high standards of customer care, acting as the first point of contact for visitors, members, and course participants. The role involves handling customer enquiries and bookings, processing payments, and ensuring all relevant operational, audit, and health & safety procedures are followed at all times.

Successful candidates will be reliable, responsible and customer-focused, with the ability to communicate clearly and confidently with a wide range of people, both in person and over the phone. You must be able to work on your own initiative as well as effectively as part of a team, often in a busy and fast-paced environment.

Duties will include:

• Managing customer enquiries and bookings accurately and efficiently
• Using computerised booking, till and payment systems
• Handling cash and card payments and supporting basic reconciliation processes
• Providing a high standard of customer care and responding appropriately to customer feedback or concerns
• Maintaining a professional appearance and adhering to uniform and operational procedures
• Working in accordance with health, safety, and data protection requirements

Previous experience in a customer-facing role, particularly within reception, leisure, or retail environments, would be advantageous. Experience of cash handling, IT systems and booking or point-of-sale software is desirable, although training will be provided.

The role requires flexibility, with shifts covering early mornings, evenings, weekends and Bank Holidays, according to operational need.

For further information or an informal discussion, please contact Toby Hazelgrove on 01983 823880 ext. 7909.

Join #TeamIWC and you'll receive our staff benefits package, including:

• Annual leave entitlement of 32 days p/a PLUS public holidays!
• Discounted Solent ferry travel
• Island bus network discount
• Cycle to work scheme
• Discounted island sports & leisure gym membership
• National and local discounts & benefits schemes
• Relocation scheme of up to £8,000 may be available for some roles (subject to criteria)
• Travel allowance may be available if commuting from the mainland (subject to criteria)

The Isle of Wight Council currently does not have a license to sponsor overseas workers.

We actively promote the diversity of our workforce, and provide flexible working options (where appropriate) to support the different needs of our employees. We are an equal opportunities employer, proud to encourage applications from all cultures, backgrounds and abilities to better reflect the diversity within our local community.

We are a Disability Confident employer . Along with a number of commitments, this means, providing you meet the basic essential requirements of the advertised role and have declared yourself as disabled, you will be offered an opportunity for an interview within the council.

The Isle of Wight Council protects its employees from discrimination, and this is supported by;

The Isle of Wight Council’s Terms & Conditions of employment are available upon request. Please contact our recruitment team via [e-mail] if you would like to receive a copy.

The Isle of Wight Council reserve the right to close vacancies earlier than stated, if required. To ensure your application is considered, it is recommended to submit your application promptly.

This council and its schools recruit according to the council’s Recruitment, Policy and Procedure and are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share in this commitment.

We often receive a high volume of applicants for our vacancies. If you do not hear from the recruiting manager within three weeks of the closing date, we regret that your application will not have been successful on this occasion. Please revisit our job page for alternate posts that may be suitable.