Casual Front Desk Coordinator – Leisure Facilities

New Start; Newport; Hybrid; GBP 15,000 - 22,000; Part time

Benefits offered by this job

Annual leave 32 days + holidays

LGPS

Ferry travel discounts

Bus discounts

Cycle to work

Staff parking

Gym membership discounts

Discounts & benefits schemes

Relocation up to £8000

Travel allowance

Job summary

Isle of Wight Council in Newport, Isle of Wight, is seeking casual receptionists to join a busy, customer-focused front-of-house team at leisure facilities. The role involves handling enquiries and bookings, processing payments, and ensuring health, safety and data protection procedures are followed.

The position offers a flexible, casual contract with shifts including early mornings, evenings, weekends and bank holidays.

Qualifications

• Experience in a customer-facing role is advantageous.
• Ability to communicate clearly and confidently with a wide range of people.
• Experience with cash handling and basic IT/booking systems is desirable, training provided.

Responsibilities

• Manage customer enquiries and bookings accurately and efficiently.
• Use computerised booking, till and payment systems.
• Handle cash and card payments and support basic reconciliation processes.
• Provide a high standard of customer care and respond to feedback or concerns.
• Maintain professional appearance and adhere to uniform and operational procedures.
• Work in accordance with health, safety, and data protection requirements.

Skills

Customer-facing experience

Clear communication

Cash handling

IT booking systems

Tools

Booking software

POS systems

Till systems

Job description

Isle of Wight Council in Newport, Isle of Wight, is seeking casual receptionists to join a busy, customer-focused front-of-house team at leisure facilities. The role involves handling enquiries and bookings, processing payments, and ensuring health, safety and data protection procedures are followed.

The position offers a flexible, casual contract with shifts including early mornings, evenings, weekends and bank holidays.