Casual Receptionist (Part Time)

New Start; Newport; Hybrid; GBP 15,000 - 22,000; Part time

Benefits offered by this job

Annual leave 32 days + holidays

LGPS

Ferry travel discounts

Bus discounts

Cycle to work

Staff parking

Gym membership discounts

Discounts & benefits schemes

Relocation up to £8000

Travel allowance

Job summary

Isle of Wight Council in Newport, Isle of Wight, is seeking casual receptionists to join a busy, customer-focused front-of-house team at leisure facilities. The role involves handling enquiries and bookings, processing payments, and ensuring health, safety and data protection procedures are followed.

The position offers a flexible, casual contract with shifts including early mornings, evenings, weekends and bank holidays.

Qualifications

• Experience in a customer-facing role is advantageous.
• Ability to communicate clearly and confidently with a wide range of people.
• Experience with cash handling and basic IT/booking systems is desirable, training provided.

Responsibilities

• Manage customer enquiries and bookings accurately and efficiently.
• Use computerised booking, till and payment systems.
• Handle cash and card payments and support basic reconciliation processes.
• Provide a high standard of customer care and respond to feedback or concerns.
• Maintain professional appearance and adhere to uniform and operational procedures.
• Work in accordance with health, safety, and data protection requirements.

Skills

Customer-facing experience

Clear communication

Cash handling

IT booking systems

Tools

Booking software

POS systems

Till systems

Job description

Jobs

Casual Receptionist

More Information

Salary

Grade 3, £13.49 per hour

Expires

29/11/2026

Company

Isle of Wight Council

Location

Newport, Isle of Wight

Job Type

Part Time

Variable / 0 hours per week casual contract

Leisure is recruiting casual receptionists to join our busy and customer-focused Reception team, supporting the day-to-day operation of our leisure facilities and ensuring a welcoming, safe and efficient front-of-house service for all customers.

Reception staff play a key role in delivering high standards of customer care, acting as the first point of contact for visitors, members, and course participants. The role involves handling customer enquiries and bookings, processing payments, and ensuring all relevant operational, audit, and health & safety procedures are followed at all times.

Successful candidates will be reliable, responsible and customer-focused, with the ability to communicate clearly and confidently with a wide range of people, both in person and over the phone. You must be able to work on your own initiative as well as effectively as part of a team, often in a busy and fast-paced environment.

Duties will include:

• Managing customer enquiries and bookings accurately and efficiently
• Using computerised booking, till and payment systems
• Handling cash and card payments and supporting basic reconciliation processes
• Providing a high standard of customer care and responding appropriately to customer feedback or concerns
• Maintaining a professional appearance and adhering to uniform and operational procedures
• Working in accordance with health, safety, and data protection requirements

Previous experience in a customer-facing role, particularly within reception, leisure, or retail environments, would be advantageous. Experience of cash handling, IT systems and booking or point-of-sale software is desirable, although training will be provided.

The role requires flexibility, with shifts covering early mornings, evenings, weekends and Bank Holidays, according to operational need.

For further information or an informal discussion, please contact Toby Hazelgrove on 01983 823880 ext. 7909.

Join #TeamIWC and you'll receive our staff benefits package, including:

• Annual leave entitlement of 32 days p/a PLUS public holidays!
• Local Government pension scheme
• Discounted Solent ferry travel
• Island bus network discount
• Cycle to work scheme
• Staff parking permit scheme
• Discounted island sports & leisure gym membership
• National and local discounts & benefits schemes
• Relocation scheme of up to £8,000 may be available for some roles (subject to criteria)
• Travel allowance may be available if commuting from the mainland (subject to criteria)

To discover more about our careers please visit Jobs and careers - Isle of Wight

Find out more about Our culture and environment & living on the Isle of Wight

The Isle of Wight Council currently does not have a license to sponsor overseas workers.

We actively promote the diversity of our workforce, and provide flexible working options (where appropriate) to support the different needs of our employees. We are an equal opportunities employer, proud to encourage applications from all cultures, backgrounds and abilities to better reflect the diversity within our local community.

We are a Disability Confident employer . Along with a number of commitments, this means, providing you meet the basic essential requirements of the advertised role and have declared yourself as disabled, you will be offered an opportunity for an interview within the council.

The Isle of Wight Council protects its employees from discrimination, and this is supported by;

unacceptable behaviour policy

employee code of conduct

The Isle of Wight Council’s Terms & Conditions of employment are available upon request. Please contact our recruitment team via [e-mail] if you would like to receive a copy.