Casual Night Porter

Millennium Hotels & Resorts New Zealand; Glasgow; On-site; GBP 14,445 - 20,573; Part time

Benefits offered by this job

Cash Health Plan cover option

Career development pathways

Employee Discounted Accommodation

Meals Provided on Duty

Social Events and Team Activities

Uniform

Length of Service related holiday scheme

Recommend a Friend Scheme

Job summary

Millennium Hotels & Resorts New Zealand in Glasgow is seeking a Casual Night Porter to deliver excellent customer service during night shifts. Key responsibilities include providing efficient service to guests, assisting with Night Manager tasks, and ensuring security within the hotel. Candidates should have prior hotel experience and excellent communication skills.

The position offers £12.71 per hour and various benefits, including career development opportunities and employee discounts worldwide. Join our team and contribute to our commitment to outstanding service!

Qualifications

• Experience in hospitality, especially during night shifts.
• Strong communication and customer service skills.
• Ability to handle multiple tasks under pressure.

Responsibilities

• Provide friendly service and comply with company policies.
• Assist with Night Manager tasks when needed.
• Manage guest luggage and maintain cleanliness.
• Ensure security and manage issues as instructed.
• Handle cash procedures and guest check-in/check-out.
• Take breakfast orders and provide related services.
• Prepare the restaurant for breakfast.

Skills

Previous experience in a quality hotel

Experience of Night shift

Excellent communications skills

Ability to work well under pressure

Excellent customer service skills

Experience of using a Front Office Management system

Ability to work a variety of shifts

Tools

Front Office Management system (e.g., Opera)

Job description

• Are you a Night person?
• Do you enjoy delivering excellent customer service?
• Are you a great team player?

If so, this could be an ideal opportunity for you!

As a Casual Night Porter, key responsibilities include:

• Providing a friendly and efficient service to guests at all times ensuring company policy and procedures are complied with at all times
• Assuming Night Manager tasks, as required, when the Night Manager is dealing with priorities on shift
• Arranging collection, delivery and storage of guest luggage, ordering and delivering newspapers and maintaining the cleanliness of public areas during the night
• Providing general security in the Hotel and carrying security back up procedures, as requested and informing the Night Manager of issues to ensure that they are dealt with effectively
• Cashing up procedures
• Following the check in and check out policy procedures for guests arriving late or departing early
• Answering the phone during the night, collecting breakfast orders and providing lounge and room service, charging as appropriate to guest accounts
• Ensuring the restaurant is set up and prepared for Breakfast

What we are looking for:

• Previous experience in a quality hotel
• Experience of Night shift
• Excellent communications skills
• The ability to work well under pressure with a positive, ‘can do’ attitude
• Excellent customer service skills
• Experience of using a Front Office Management system, e.g., Opera
• Ability to work a variety of shifts, depending on the needs of the business

Benefits

• Cash Health Plan cover option
• £12.71 per hour
• Career development pathways and regular salary reviews
• Employee Discounted Accommodation and F&B discounts worldwide!
• Life Assurance, where applicable
• Apprenticeship/Placement/Training opportunities
• Meals Provided on Duty
• Social Events, Wellbeing and Team Activities
• Uniform
• Length of Service related holiday scheme
• Recommend a Friend Scheme, where eligible

We are an equal opportunities employer.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.