Night Porter

LGH Hotels Management Limited; Glasgow; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Employee discounts on bedroom rates

IHG employee room benefit programme

Shopping discounts

Eye care

Free meals on duty

Free parking

24/7 advice and support line

Job summary

The Holiday Inn Glasgow Airport is operated by LGH Hotels Management Limited. We are seeking a reliable Night Porter to support overnight hotel operations, ensuring guests feel safe and well looked after during the night shift.

The role suits calm, dependable individuals who can work independently with clear procedures, assist with light tasks, and contribute to a quiet, secure night atmosphere across the hotel.

Qualifications

• Is reliable, calm, and trustworthy, especially overnight.
• Enjoys helping others and providing reassurance to guests.
• Comfortable working independently while following clear procedures.
• Takes pride in keeping environments safe, tidy, and well organised.
• Has previous experience in hospitality, security, or customer service (helpful but not essential).

Responsibilities

• Respond promptly to guest requests and enquiries.
• Maintain hotel security and safety procedures overnight.
• Carry out regular security checks across the hotel.
• Provide overnight support to hotel departments as required.
• Assist with light maintenance or housekeeping tasks when needed.
• Set up meeting rooms and public areas as required.
• Serve food and beverages to guests during the night.
• Check guests in and out when required.
• Prepare basic reports and handover notes for management.

Skills

Reliable

Calm under pressure

Hospitality exp

Job description

We’re looking for a reliable and conscientious Night Porter to support hotel operations overnight and help ensure guests feel safe, welcomed, and well looked after during the night shift.

This role is ideal for someone calm, dependable, and practical—someone who enjoys responsibility and understands the importance of reassurance, safety, and quiet efficiency when the hotel is at its calmest.

Key Responsibilities

• Respond promptly and professionally to guest requests and enquiries
• Maintain hotel security and safety procedures throughout the night shift
• Carry out regular security checks across the hotel
• Provide general overnight support to hotel departments as required
• Assist with light maintenance or housekeeping tasks when needed
• Set up meeting rooms and public areas as required
• Serve food and beverages to guests during the night
• Check guests in and out when required
• Act appropriately in emergency situations, following hotel procedures
• Prepare basic reports and handover notes for the management team
• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Who This Role Is For

This role is well suited to someone who:

• Is reliable, calm, and trustworthy, especially overnight
• Enjoys helping others and providing reassurance to guests
• Is comfortable working independently while following clear procedures
• Takes pride in keeping environments safe, tidy, and well organised
• Has previous experience in hospitality, security, or customer service (helpful but not essential)

Hotel

The Holiday Inn Glasgow Airport is conveniently located within the Glasgow International Airport complex, providing easy access to the city centre with a 24-hour bus service just 10 minutes away. Situated right by the M8 motorway, our hotel features 300 modern and comfortable bedrooms, along with a Meetings & Events facility catering to our corporate clients.

The hotel offers a range of amenities to ensure a pleasant stay. Guests can enjoy free Wi-Fi throughout the hotel, on-site parking. Our stylish guest rooms are equipped with comfortable beds and pillow menus to ensure restful nights. In the hotel’s restaurant, you can enjoy a traditional full Scottish breakfast buffet, as well as a variety of dishes including steaks and burgers. After a long day, relax in the lounge bar and catch live sports on two widescreen TVs, or order from the 24-hour room service menu12.

For business travellers, the hotel offers 18 flexible meeting rooms that can host up to 250 delegates. The Scottish Exhibition and Conference Centre is just a 15-minute drive away, making it convenient for attending events. Additionally, the Intu Braehead shopping and leisure complex, which includes a cinema, nightclubs, and a bowling alley, is just a short drive away.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.