Casual Night Associate- Lingfield Park Marriott Hotel

Arena Racing Company; Lingfield; On-site; GBP 21,000 - 27,000; Full time

Job summary

ARC is seeking a night front desk team member for our Lingfield hotel. You’ll warmly welcome guests, manage overnight check-ins/outs, handle enquiries, support night audits, and maintain accurate admin. You’ll also act on guest feedback, perform regular safety checks, and keep daily records up to date. DBS check will be required.

We value inclusivity and a supportive team culture, welcoming applicants from diverse backgrounds to join us during an important operational period.

Qualifications

• Previous experience in a hotel front office role (night shift preferred).
• Comfortable using hotel systems – Opera experience is a plus.
• A great communicator who is calm, professional, and approachable.
• Dependable, open, and happy to work independently overnight.
• A team player who supports colleagues and takes pride in their work.

Responsibilities

• Providing a warm, professional welcome to guests during the night shift.
• Managing overnight check-ins, check-outs, and guest enquiries.
• Supporting night audit procedures and completing admin tasks accurately.
• Handling guest feedback or concerns and ensuring follow-up is completed.
• Conducting regular safety and floor checks.
• Keeping the handover log and daily records up to date.
• Following all current procedures and new company updates.

Skills

Front desk experience

Customer service

Team player

Independent night shift

Tools

Opera PMS

Job description

What You’ll Be Doing:

• Providing a warm, professional welcome to guests during the night shift
• Managing overnight check-ins, check-outs, and guest enquiries
• Supporting night audit procedures and completing admin tasks accurately
• Handling guest feedback or concerns and ensuring follow-up is completed
• Conducting regular safety and floor checks
• Keeping the handover log and daily records up to date
• Following all current procedures and new company updates

What We’re Looking For:

• Previous experience in a hotel front office role (night shift preferred)
• Comfortable using hotel systems – experience with Opera is a plus
• A great communicator who is calm, professional, and approachable
• Someone dependable, open, and happy to work independently overnight
• A team player who supports colleagues and takes pride in their work

A DBS check will be required for the successful candidate.

This is a great opportunity to be part of a supportive and welcoming team during a key time in our operation.

At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences.We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you have a disability that requires reasonable adjustments, please let us know; we will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions.

We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions. We are committed to making a consistent, top-down effort to be role models on what diversity, inclusion and belonging means in society.