Casual Night Porter - Holiday Inn

Arena Racing Company; Wolverhampton; On-site; GBP 19,000 - 23,000; Full time

Job summary

Arena Racing Company in Wolverhampton is seeking a hotel front office professional for night shifts. You will greet guests warmly, manage overnight check-ins/outs, and handle enquiries with professionalism.

The role requires calm communication, reliability, and the ability to work independently overnight. Experience with hotel systems is a plus, and you will contribute to nightly audits and logkeeping while upholding ARC's inclusive workplace values.

Qualifications

• Night front desk experience preferred.
• Excellent communication and customer service.
• Ability to work independently overnight and as part of a team.
• Familiarity with hotel systems; Opera is a plus.

Responsibilities

• Providing a warm, professional welcome to guests during the night shift
• Managing overnight check-ins, check-outs, and guest enquiries
• Supporting night audit procedures and completing admin tasks accurately
• Handling guest feedback or concerns and ensuring follow-up is completed
• Conducting regular safety and floor checks
• Keeping the handover log and daily records up to date
• Following all current procedures and new company updates

Skills

Night shift customer service

Excellent communication

Team player

Night front desk experience

Tools

Opera

Job description

What You’ll Be Doing:

• Providing a warm, professional welcome to guests during the night shift
• Managing overnight check-ins, check-outs, and guest enquiries
• Supporting night audit procedures and completing admin tasks accurately
• Handling guest feedback or concerns and ensuring follow-up is completed
• Conducting regular safety and floor checks
• Keeping the handover log and daily records up to date
• Following all current procedures and new company updates

What We’re Looking For:

• Previous experience in a hotel front office role (night shift preferred)
• Comfortable using hotel systems – experience with Opera is a plus
• A great communicator who is calm, professional and approachable
• Someone dependable, open and happy to work independently overnight
• A team player who supports colleagues and takes pride in their work

At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences.We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you have a disability that requires reasonable adjustments, please let us know; we will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions.

We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions. We are committed to making a consistent, top-down effort to be role models on what diversity, inclusion and belonging means in society.