Casual Receptionist - Lingfield Park Marriott

Arena Racing Company; Lingfield; On-site; GBP 17,000 - 21,000; Full time

Job summary

Lingfield Park Racecourse and the Marriott Hotel & Country Club is seeking a Casual Receptionist to join our front-of-house team, greeting guests and handling enquiries with warm, professional service. The role offers flexible shifts including early and late starts, weekends and bank holidays, with an hourly rate of £12.71.

No two days are the same in this vibrant venue located in Surrey's countryside. GCSE level education is preferred and prior experience in a similar hotel environment is

Qualifications

• Educated to GCSE level or equivalent
• Experience in a similar role or hotel environment
• High level of interpersonal skills
• Excellent communication skills
• Ability to work well under pressure
• Customer service focused, both internally and externally
• Organised, systematic and process driven
• A friendly and welcoming approach with a genuine desire to provide excellent guest service

Skills

Interpersonal skills

Excellent communication skills

Customer service oriented

Organised and process-driven

Friendly and welcoming

Ability to work under pressure

Education

GCSE level or equivalent

Job description

At ARC we embrace diversity, we develop our people, we care for our visitors, we think about our impact and we are proud of our sport.

Please note: This is a casual role requiring flexibility to work a range of shift patterns, including early and late shifts, weekends and bank holidays. Availability during these periods is an important requirement of the role. Hourly rate: £12.71

Who is Lingfield Park Racecourse and the Marriott Hotel & Country Club?

Set in the beautiful Surrey countryside, Lingfield Park Racecourse is a unique leisure, hospitality and entertainment destination, combining an exciting racing calendar with a range of year-round events and experiences.

Alongside the racecourse, Lingfield Park is home to the Marriott Hotel & Country Club, offering comfortable accommodation, dining, conference and event facilities, as well as a range of leisure and golf facilities. The hotel welcomes guests throughout the year, from racegoers and leisure visitors to corporate and event guests, making it a vibrant and varied place to work.

The combination of racing, hospitality, events and leisure means no two days are the same, providing an exciting environment for colleagues who enjoy delivering great customer experiences.

The person we are looking for as a Casual Receptionist has…

• Educated to GCSE level or equivalent
• Experience in a similar role or hotel environment
• High level of interpersonal skills
• Excellent communication skills
• Ability to work well under pressure
• Customer service focused, both internally and externally
• Organised, systematic and process driven
• A friendly and welcoming approach with a genuine desire to provide excellent guest service

What is casual work?

Casual work is a great solution if you are looking for flexibility around other commitments in your life. Once you have registered your interest, we will contact you in advance to offer you shifts within the hotel and hospitality operation, including during busy periods, events and race days.

There are usually a range of shifts available, with opportunities based on business requirements, busy seasons and the annual racing and events calendar. Positions and duties will be allocated as part of the briefing on the day.

We are on a thrilling journey. So, to join us at our next destination, be part of a winning team and to learn more about our company and this exciting opportunity,

At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences.We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you have a disability that requires reasonable adjustments, please let us know; we will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions.

We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions. We are committed to making a consistent, top-down effort to be role models on what diversity, inclusion and belonging means in society.