Casual Night Porter - Holiday Inn

Wolverhampton Racecourse and Conference Centre; Wolverhampton; On-site; GBP 18,000 - 24,000; Full time

Job summary

Wolverhampton Racecourse and Conference Centre is seeking a Night Front Office Associate to welcome guests and manage overnight operations. You will handle check-ins/outs, guest inquiries, and support night audit while ensuring accurate admin tasks.

We value calm, professional communication, reliability, and teamwork, with commitment to inclusivity as part of ARC's equal opportunities approach.

Qualifications

• Experience in hotel front office, with night shifts preferred.
• Familiarity with hotel systems; Opera experience is a plus.
• Strong communication: calm, professional, approachable.
• Dependable and able to work independently overnight.
• Team player who supports colleagues and takes pride in work.

Responsibilities

• Provide warm, professional welcome to guests during the night shift.
• Manage overnight check-ins and check-outs, and guest inquiries.
• Support night audit procedures and complete admin tasks accurately.
• Handle guest feedback and ensure follow-up actions are taken.
• Conduct regular safety and floor checks.
• Maintain updated handover logs and daily records.
• Follow current procedures and company updates.

Skills

Hotel front desk experience

Opera knowledge

Communication skills

Reliability

Team player

Tools

Opera PMS

Job description

• Providing a warm, professional welcome to guests during the night shift
• Managing overnight check-ins, check-outs, and guest enquiries
• Supporting night audit procedures and completing admin tasks accurately
• Handling guest feedback or concerns and ensuring follow-up is completed
• Conducting regular safety and floor checks
• Keeping the handover log and daily records up to date
• Following all current procedures and new company updates

What You’ll Be Doing

• Providing a warm, professional welcome to guests during the night shift
• Managing overnight check-ins, check-outs, and guest enquiries
• Supporting night audit procedures and completing admin tasks accurately
• Handling guest feedback or concerns and ensuring follow-up is completed
• Conducting regular safety and floor checks
• Keeping the handover log and daily records up to date
• Following all current procedures and new company updates

What We’re Looking For

• Previous experience in a hotel front office role (night shift preferred)
• Comfortable using hotel systems – experience with Opera is a plus
• A great communicator who is calm, professional and approachable
• Someone dependable, open and happy to work independently overnight
• A team player who supports colleagues and takes pride in their work

At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you have a disability that requires reasonable adjustments, please let us know; we will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions.

We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions. We are committed to making a consistent, top-down effort to be role models on what diversity, inclusion and belonging means in society.