Casual - Guest Services Agent

Four Seasons Hotels Limited; Dogmersfield; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Training opportunities

Free meals

Shuttle service

Holiday entitlement

Global career opportunities

Uniform dry cleaning

Employee events

Salary advance (Wagestream)

Job summary

Four Seasons Hotel Hampshire is seeking a Guest Service Agent for our Front Office team. You will be the heart of the guest journey, greeting arrivals, handling check-ins and check-outs, and ensuring a memorable stay.

You will work closely with Concierge, Housekeeping and other departments to deliver exceptional service, build genuine guest relationships, and uphold Four Seasons standards. Flexibility to work shifts, including evenings and weekends, is required.

Qualifications

• Previous experience in a guest service, reception, hospitality or customer-facing role.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Flexibility to work shifts, including evenings, weekends and public holidays.
• Additional language skills would be considered an advantage.

Responsibilities

• Deliver exceptional guest service throughout every stage of the guest experience.
• Welcome guests and efficiently process arrivals and departures.
• Respond to guest inquiries and requests in a timely, professional manner.
• Maintain accurate guest profiles, reservations and billing records.
• Provide information about hotel facilities and local attractions.
• Collaborate with Concierge, Housekeeping, Food & Beverage to ensure seamless guest experiences.
• Handle payments and daily accounting tasks accurately.

Skills

Guest service

Hospitality

Communication

Interpersonal skills

Multitasking

Teamwork

Job description

We are seeking a highly motivated, professional and guest-focused Guest Service Agent to join our Front Office team at Four Seasons Hotel Hampshire. As a Guest Service Agent, you will be at the heart of the guest journey, delivering exceptional service from arrival through to departure. Acting as a key point of contact, you will provide a warm welcome, assist with guest requests, process check-ins and check-outs, and ensure every interaction exceeds expectations. You will work closely with Reception, Concierge, Guest Experience and operational departments to create memorable stays, build genuine guest relationships and uphold the legendary Four Seasons standard of service at all times. What you will do

• Deliver exceptional guest service throughout every stage of the guest experience.
• Welcome guests warmly and efficiently process arrivals and departures.
• Respond to guest enquiries, requests and concerns in a timely, professional and personable manner.
• Maintain accurate guest profiles, reservations and billing records.
• Provide information about hotel facilities, local attractions and services, tailoring recommendations to guest preferences.
• Work collaboratively with Concierge, Housekeeping, Food & Beverage and other departments to ensure seamless guest experiences.
• Anticipate guest needs and proactively seek opportunities to enhance their stay.
• Handle payment transactions, cash procedures and daily accounting tasks accurately.
• Answer telephone calls, emails and internal communications professionally and efficiently.
• Consistently demonstrate the Four Seasons Golden Rule and service culture in all guest and colleague interactions.
  Previous experience in a guest service, reception, hospitality or customer-facing role.
• A genuine passion for hospitality and creating memorable guest experiences.
• Excellent communication and interpersonal skills with a confident and professional approach.
• Strong organisational skills and a keen eye for detail.
• The ability to multitask effectively in a fast-paced environment.
• A positive, solutions-focused attitude and strong problem-solving abilities.
• Confidence using computer systems, including hotel management software and Microsoft Office applications.
• The ability to work effectively both independently and as part of a team.
• Flexibility to work shifts, including evenings, weekends and public holidays.
• Additional language skills would be considered an advantage.
  Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

What we offer

• Excellent training and career development opportunities.
• Free meals at Henry's while on duty, including fruits, coffee/tea available throughout the day.
• Shuttle bus service from the hotel between Fleet & Church Crookham.
• Holiday entitlement increases with years of service up to 33 days off.
• Opportunities to build a successful career with global potential.
• Free uniform dry cleaning.
• Annual themed employee party and many social, charitable & sporting events throughout the year.
• Access to Wagestream - salary advance benefit.
• Employee recognition programmes.