Maintenance Assistant

Iconic Hotels & Resorts; Greater London; Hybrid; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Monthly service charge

29 days of annual leave including bank

Complimentary team meals

Exclusive team rates at Iconic Luxury

Relais & Châteaux properties worldwide

Discounts on spa and F&B

Health cash plan

Employee assistance programme

Job summary

Iconic Hotels & Resorts is seeking a Maintenance Assistant for the Engineering teams at 11 Cadogan Gardens and The Chelsea Townhouse in London. You will help maintain the fabric, fixtures and systems to ensure safe, efficient guest experiences throughout check-in to check-out.

You will respond to maintenance needs proactively, support operations across both properties, and contribute to a smooth, memorable guest journey while prioritising safety and high standards.

Responsibilities

• Respond confidently to maintenance requests and emergency calls from all departments, taking ownership to ensure priority issues are resolved efficiently
• Adapt to changing priorities at short notice, ensuring minimal disruption to guest experience and hotel operations
• Ensure all appliances, fixtures, fittings, and equipment are safe, operational, and compliant with Health & Safety regulations
• Maintain awareness of responsibilities under the Health & Safety at Work Act and follow safe systems of work at all times
• Work collaboratively within the Maintenance team and demonstrate flexibility in carrying out other reasonable tasks as requested by the Maintenance Manager
• Maintain full awareness of the hotel’s Fire Safety procedures and act in accordance with them
• Participate in an on-call rota, as required

Job description

About the Role

As a Maintenance Assistant within the Engineering team at 11 Cadogan Gardens and The Chelsea Townhouse - the only Relais & Châteaux properties in London - you play an essential role in ensuring our hotels operate safely, efficiently, and seamlessly for both guests and colleagues.

Working as part of a small, dedicated team, you will help maintain the fabric, fixtures, and systems of the buildings, responding proactively to maintenance needs and contributing directly to a smooth and memorable guest journey from check-in through to check-out.

What Will You Be Doing?

You will be a practical, solution-focused individual who remains calm under pressure and takes pride in maintaining high standards. You will respond to day-to-day maintenance requirements across both properties, supporting operations and ensuring guest comfort at all times.

Below are some of the duties and responsibilities of the Maintenance Assistant at 11 Cadogan Gardens & The Chelsea Townhouse:

• Respond confidently to maintenance requests and emergency calls from all departments, taking ownership to ensure priority issues are resolved efficiently

• Adapt to changing priorities at short notice, ensuring minimal disruption to guest experience and hotel operations

• Ensure all appliances, fixtures, fittings, and equipment are safe, operational, and compliant with Health & Safety regulations

• Maintain awareness of responsibilities under the Health & Safety at Work Act and follow safe systems of work at all times

• Work collaboratively within the Maintenance team and demonstrate flexibility in carrying out other reasonable tasks as requested by the Maintenance Manager

• Maintain full awareness of the hotel’s Fire Safety procedures and act in accordance with them

• Participate in an on-call rota, as required

What's In It For You?

• Monthly service charge
• 29 days of annual leave, including bank holidays
• Regular team gatherings and appreciation events
• Complimentary team meals
• Exclusive team rates and friends & family rates at our Iconic Luxury Hotels
• Exclusive team rates with Relais & Chateaux properties worldwide
• Exclusive team rates with London & Regional properties worldwide
• Discounts on spa treatments and products
• Discounts on all food & beverage offerings including the Cookery School at Chewton Glen
• Special gifts based on length of service
• Team referral programme
• Health cash plan
• Access to our employee assistance programme
• …and so much more.

If you enjoy a hands-on role, thrive in a fast-paced hospitality environment, and feel comfortable working under pressure.