Casual Fan Support Team - Reading Football Club

EFL; Reading; Híbrido; GBP 12.000 - 17.000; A tiempo parcial

Descripción de la vacante

Reading Football Club is seeking part-time match day staff to assist supporters entering the Select Car Leasing Stadium. You will help fans with entry, check tickets and answer queries while delivering high-quality customer service.

Candidates should be able to communicate effectively, work well solo or in a team, and reflect club values. Training on PDA devices and ticket systems will be provided; prior customer service is advantageous.

Formación

• Customer service experience preferred.
• Clear verbal and written communication.
• Ability to work in a team and adapt to match-day rhythms.

Responsabilidades

• Be trained to use a personal digital assistance device (PDA) and admit supporters correctly.
• Deal with supporter queries politely and provide a written report of actions taken.
• Direct supporters to seating by checking tickets.
• Maintain outstanding levels of customer service and effective communication.
• Assist with stadium exit and re-entry around half-time for smoking breaks.
• Be an ambassador for club values and show a can-do attitude.

Conocimientos

Customer service

Communication

Teamwork

Descripción del empleo

We are looking for staff to join our busy Fan Support team working on a match day at the Select Car Leasing Stadium. Your days of work will usually be Saturday (for a weekend fixture) and Tuesday (for a mid-week fixture)

The successful candidate will be able to assist all supporters with safe and efficient entry to the Stadium whilst delivering excellent customer service when dealing with supporter queries

Key Accountabilities:

• To be trained in the use of a personal digital assistance device (PDA) ensuring supporters are admitted to the stadium correctly
• To deal proactively, knowledgeably and courteously with supporter queries, providing a written report of any action taken to resolve them
• To direct supporters to seating areas by checking tickets
• To demonstrate consistently outstanding levels of effective communication and customer service
• To carry out any other tasks as directed by your line managers
• The successful candidate will be an ambassador and role model for all Club values and ways of working and exude a can-do attitude to work
• To ensure that disabled bays are kept clear for the use of disabled supporters, and make sure that supporters do not stand in front of the disabled bays whereby restricting the view of supporters using the area.
• To assist with the exit from the Stadium at half time those supporters wishing to smoke, and the re-entry into the correct area of the stadium at the end of half time

About The Candidate

The successful candidate will be an ambassador and role model for all Club values and ways of working and exude a can-do attitude to work

You will posses strong verbal & written communication skills, be able to work well on your own and as part of a team, have a pro-actice and positive attitude, and be resilient to difficult situations

Training will be given on the use of the personal digital assistance devices and the Ticket Entry system

Previous customer service experience would be an advantage but is not essential

About The Club

EDI statement

Reading Football Club are committed to ensuring equal opportunities are given to all and welcomes applications from all areas of the community regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, marriage and civil partnerships.

Safeguarding statement

Reading Football Clubs recognises that the safety and protection of children and young people engaged in club activities must take priority over all other considerations. It is a criminal offence for a barred person to attempt to engage with vulnerable group. Engagement will be subject to stringent background and reference checks.