Casual Crisis Recovery Worker

Recovery Focus; Lancashire; On-site; GBP 18,000 - 19,000; Part time

Benefits offered by this job

27 days’ annual leave

Pension scheme with employer match

Life assurance (3× annual salary)

Birthday leave

Professional qualification support

Employee assistance program

Cycle to Work

Job summary

Waythrough's Community Crisis service in Blackpool is seeking a Recovery Worker to support people in the community, focusing on personal goals and recovery, within a compassionate, recovery‑oriented team.

You will liaise with clinical teams, maintain records, and promote services across Lancashire. This casual, zero‑hour contract offers flexible shift patterns and aligns with the organisation’s commitment to empowering people to live their own recovery.

Qualifications

• Ability to communicate effectively at all levels.
• Ability to respond compassionately to sensitive and complex issues.
• Able to motivate, support and advocate for people using services.
• Able to work effectively unsupervised and as part of a team.
• Able to keep good and accurate records.
• Ability to plan and prioritise workload.
• Good IT skills including Word, databases and email.

Responsibilities

• Liaising with clinical teams to discuss referrals and clinical presentation of service users, leading on risk management and safety planning.
• Entering accurate case notes onto our IT system.
• Regularly liaising with GP surgeries, the local council and charities to promote the service.

Skills

Effective communication

Risk management

Interpersonal skills

Team collaboration

IT skills

Tools

Word

Databases

Email

Job description

Crisis Recovery Worker – Blackpool Haven

Location: 259 Whitegate Drive, Blackpool, FY3 9JL and to work across Lancashire services when needed.

Working Hours: 0 hour contract

Contract: Casual

Salary: £13.45 per hour

Please note that depending on the volume of applications, the close date is subject to change.

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

About the Role

You've got a good understanding of mental health issues and really enjoy supporting others to achieve independence and lead their own recovery. All you need is the perfect environment to put your skills to great use.

Welcome to Richmond Fellowship as a Recovery Worker. Right now, our Community Crisis service in Blackpool is looking for someone like you to support people in the community, concentrating on their personal goals and aspirations. Not only are we committed to putting them at the heart of everything we do, we recognise they should be involved in decisions that affect their future too. That's why we need you to inspire and support them to lead their own recovery. The chances are, you already work in the mental health field. What is for certain is that you're caring, consistent, flexible and creative, work well under pressure, know how to connect with people at all levels and, like us, are keen to break down the stigma of mental health.

What You’ll Do

• Liaising with clinical teams to discuss referrals and clinical presentation of service users, leading on risk management and safety planning for individuals experiencing a mental health crisis and introducing therapeutic tools and interventions to services users tailored to their particular needs.
• Entering accurate case notes onto our IT system.
• Regularly liaising with GP surgeries, the local council, charities etc. or promoting the service within the community.

To Succeed in This Role, You’ll Need

• Ability to communicate effectively at all levels
• Ability to respond compassionately to sensitive and complex issues
• Able to motivate, support and advocate for people using services
• Able to work effectively unsupervised and as part of a team
• Able to keep good and accurate records
• Ability to plan and prioritise workload
• Good interpersonal and listening skills
• Able to keep good and accurate records
• Ability to plan and prioritise workload
• Able to demonstrate a commitment to self-development & training
• Able to demonstrate personal & professional integrity
• Able to work under pressure
• Good IT skills, including in Word, the use of databases and email
• Experience of working with vulnerable people or those with complex needs
• Able to work flexibly to meet the needs of the service and the people using the service

What We Offer

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family‑friendly pay
• Birthday leave and the option to buy up to 5 extra days’ annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to Go and Aspirations portals
• £500 Recommend a Friend bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year

Inclusion and Accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation. If you need adjustments or support to apply, please email our recruitment team: [e-mail]

Closing Date

2026-09-29

Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship. In April 2026, Aquarius, our former subsidiary partner, merged with Waythrough. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support. We have 260 services around England – and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 130,000 people.