Crisis recovery worker

Recovery Focus; Preston; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

27 days’ annual leave

Pension scheme

Life assurance

Enhanced sick pay

Birthday leave

Professional fee reimbursement

EAP

Cycle to Work

Blue Light/Card discounts

Free will writing

Job summary

Waythrough is seeking a compassionate Crisis Recovery Worker to support individuals in Central Lancashire Haven, Preston. You will manage a caseload, provide practical and emotional assistance, and help clients build independent living skills while promoting choice and recovery.

The role focuses on enabling safer, healthier and more independent living, with a person-centred approach and collaboration with external agencies to ensure holistic support.

Qualifications

• Excellent communication, interpersonal and listening skills.
• The ability to respond compassionately to sensitive and complex situations.
• The ability to motivate, support and advocate for people using our services.

Responsibilities

• Provide practical and emotional support to help people improve their physical and mental wellbeing.
• Manage a caseload of key clients and develop meaningful, achievable and person-centred support plans.
• Support people to develop independent living skills, including budgeting, community engagement and accessing services.
• Complete and implement positive risk assessments in line with policies and procedures.
• Encourage choice, independence and active participation in decisions about support.
• Liaise with external agencies, including community mental health teams, multidisciplinary teams and carers.
• Maintain accurate, timely and confidential records and contribute positively to team working and service delivery.

Skills

Communication skills

Compassionate support

Motivational support

Independent working

Organisational skills

IT literacy

Time management

Job description

Crisis Recovery Worker - Central Lancashire Haven

Location: Central Lancashire Haven, Blanche Street, Preston, PR2 2RL
Working Hours: 37 hours per week, Monday–Friday
Salary: £25,877.80 – £30,868.31 per annum

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

Make a real difference in your community

Are you passionate about helping others live safer, healthier and more independent lives?

Join Waythrough, one of the UK’s leading mental health and social support charities, and make a lasting impact every day.

We support around 125,000 people each year through almost 200 services across England, helping people overcome challenges around mental health, drug and alcohol use, housing and related support.

About the Role

We’re looking for a compassionate and motivated Crisis Recovery Worker to join our team, supporting people to achieve their personal goals, build independence and improve their overall wellbeing.

You’ll work directly with people using our service, providing practical and emotional support tailored to their individual needs. This could include helping someone manage their physical and mental wellbeing, develop independent living skills, engage with their community and access other services and support.

You’ll also work with your own caseload of key clients, developing meaningful, person-centred plans and positive risk assessments while encouraging people to have choice, control and an active role in decisions about their support.

Working as part of a supportive team, you’ll contribute to the safe and effective running of the service while building positive relationships with external agencies and professionals.

What You’ll Do

• Provide practical and emotional support to help people improve their physical and mental wellbeing.
• Manage a caseload of key clients and develop meaningful, achievable and person-centred support plans.
• Support people to develop independent living skills, including budgeting, community engagement and accessing services.
• Complete and implement positive risk assessments in line with policies and procedures.
• Encourage choice, independence and active participation in decisions about support.
• Liaise with external agencies, including community mental health teams, multidisciplinary teams and carers.
• Maintain accurate, timely and confidential records and contribute positively to team working and service delivery.

To Succeed in This Role, You’ll Need:

• Excellent communication, interpersonal and listening skills.
• The ability to respond compassionately to sensitive and complex situations.
• The ability to motivate, support and advocate for people using our services.
• Confidence working independently as well as collaboratively within a team.
• Good organisational and IT skills, including the ability to maintain accurate records.
• The ability to plan and prioritise your workload and work effectively under pressure.
• A flexible approach to meeting the needs of the service and the people we support.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days’ annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to Go and Aspirations portals
• £500 Recommend a Friend bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: [e-mail]

Closing Date:

2026-10-12