Crisis Recovery Worker

Recovery Focus; Dorstone; On-site; GBP 26,000 - 33,000; Full time

Benefits offered by this job

Annual leave 27 days–32 after 1 year

Pension scheme

Life assurance (3× salary)

Enhanced sick pay

Birthday leave

Professional qualification support

24/7 online GP access

Employee assistance programme

Recommend a Friend bonus

Cycle to Work

Job summary

Waythrough is recruiting a Night Crisis Recovery Worker for Sycamore House in Blackpool. You will provide compassionate, person-centred support during night hours, helping residents maintain independence and progress in their recovery.

The role emphasizes safeguarding, accurate documentation, and a calm, supportive environment. The service operates 24/7, with training and strong teamwork to manage mental health crises.

Qualifications

• Strong communication and listening skills are essential.
• Compassionate, caring and non-judgemental approach.
• Ability to respond calmly to sensitive situations.
• Confident to work independently within a wider team.

Responsibilities

• Provide compassionate, person-centred support during night shifts.
• Help individuals maintain independence and pursue recovery goals.
• Provide practical and emotional support overnight.
• Maintain a safe, calm environment at Sycamore House.
• Monitor wellbeing and respond to changes in risk or needs.
• Keep accurate, confidential case notes and handovers.
• Follow safeguarding and risk management procedures.
• Collaborate with colleagues to ensure consistent support.

Skills

Communication

Active listening

Empathy

Calm under pressure

Independent working

Organisational skills

Job description

Working Nights Crisis Recovery Worker - Sycamore House

Location: Sycamore House, 1 Warbreck Hill road Gynn SquareBlackpool
Working Hours: 37 hours per week
Contract Type: Permanent
Salary: £25,877.80 - £33,403.81 per annum

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services - and it's all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job - it's a chance to build meaningful relationships and create lasting change.

Make a real difference in your community.

Are you passionate about helping others live safer, healthier and more independent lives?

Join Waythrough, one of the UK’s leading mental health and social support charities and make a lasting impact every day.

We support over 125,000 people each year through our 200 services, empowering individuals to overcome challenges around mental health, housing and substance use.

About the Service

Sycamore House is a mental health crisis recovery service in Blackpool, providing a safe, supportive and therapeutic environment for people experiencing a mental health crisis.

The service provides 24-hour support, seven days a week, helping individuals through periods of crisis while supporting their recovery, independence and emotional wellbeing.

As a Waking night crisis recovery worker, you’ll provide support throughout the night, helping to maintain a calm and safe environment while responding compassionately to the individual needs of the people using the service.

What You’ll Do

• Provide compassionate and person-centred support to people experiencing mental health challenges and crisis.
• Support individuals to maintain their independence and work towards their personal recovery goals.
• Provide practical and emotional support throughout the night, responding appropriately when individuals need additional support.
• Help maintain a safe, calm and supportive environment within Sycamore House.
• Monitor wellbeing and respond appropriately to changes in risk or individual needs.
• Maintain accurate and confidential case notes, records and handovers.
• Follow safeguarding, risk management and service procedures.
• Work collaboratively with colleagues and other professionals to ensure individuals receive consistent and effective support.

To Succeed in This Role, You’ll Need

• Strong communication and listening skills with the ability to build positive relationships.
• A compassionate, caring and non-judgemental approach.
• The ability to respond calmly and appropriately to sensitive or challenging situations.
• The confidence to work independently while being part of a wider team.
• Good organisation and record-keeping skills.
• Flexibility and a commitment to providing high-quality, person-centred support.

Experience of supporting people with mental health challenges or other complex needs would be beneficial, but previous relevant experience is not essential , as training and support will be provided.

An understanding of mental health, including knowledge gained through lived experience, would also be welcomed.

At Waythrough, we believe in providing comprehensive training to ensure that our team members have the skills and knowledge necessary to fulfil their roles. Therefore, tailored in-house training and development will be provided.

So, if you have a passion for making a positive impact on people’s lives but don’t have all of the experience or skills listed above, we still encourage you to apply.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days’ annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to Go and Aspirations portals
• £500 Recommend a Friend bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: [e-mail]