Casual Control Room Operator

Bradford Corporation; Long Lee; On-site; GBP 19,000 - 25,000; Part time

Job summary

Bradford Council in Bradford is seeking a Casual Control Operator for the Safe & Sound service. You will be the main point of contact for users and coordinate responses according to procedures, ensuring information is recorded and communicated clearly to internal and external agencies.

You should have customer service experience with telephone information/advice work, be able to write concisely, and have IT/system knowledge.

Qualifications

• Must have customer service experience including telephone information/advice work.
• Ability to write concisely and legibly and to use computer systems/IT.
• Background or understanding of the social care sector is desirable.
• Two weeks of fully paid training will be provided if successful.

Responsibilities

• Be the main point of contact for Safe & Sound users and coordinate responses.
• Record, maintain and communicate information in writing and verbally per policies.
• Work with internal and external agencies to support users.
• Make deployment decisions under service level agreements.

Skills

Customer service

Telephone information

IT literacy

Education

GCSE English (A-C)

Health and Social Care (desirable)

Job description

Department of Adult Social Care - Safe and Sound

Safe & Sound Control Room Casual Operator – Early, Late, Night shifts available. Band 4: SCP: 5 – Role to cover abstractions on shifts. Based at Safe and Sound, Elm Suite, Valley View Care Home. Scatcherd Drive, BD22 7NU. Bradford Adult Services, Adult Social Care department operate Safe & Sound, a 24-hour community alarm service that provides a monitoring provision for older and vulnerable people throughout the Bradford and Airedale district. Our aim is to provide peace of mind and emergency support to users within their own home via the use of Technology Enabled Care.

As a Casual Control Operator, you would be the main point of contact for our Safe & Sound users and will assist in coordinating responses according to individual need and departmental procedures.

You will work alongside several internal and external agencies:

• Internal agencies such as B.E.S.T, social workers and support workers
• West Yorkshire Fire and Rescue GPs and District Nursing Teams
• Yorkshire Ambulance Services
• West Yorkshire Police
• Carers Resource
• Homecare Providers
• Family members
• External Housing schemes

You will be required to record, maintain and communicate relevant information both in writing and verbally, in line with the Councils GDPR and data protection policies. You will be expected to understand the needs and issues faced by vulnerable people within our communities.

You must have customer service experience including knowledge of telephone information/advice work and an ability to write concisely and legibly, together with experience of using computer systems/information technology. A background or understanding of the social care sector is desirable.

We are looking for candidates who can work under pressure, making deployment decisions in line with service level agreements.

You must have at least 3 GCSE grade A-C or equivalent, to include English, or additional experience demonstrating skills and knowledge at this level. A qualification in Health and Social care is desirable but is not essential.

You will be given two week’s fully paid training if successful in applying for this role from Monday to Friday. Full support and extensive training will be given.

Please refer to the Job Profile for full details of experience and qualifications required for this post.

Employee Offer

Why work for Bradford Council? Find out why by taking a look at Our Employee Offer.pdf

Equal Opportunities

We are an equal opportunities employer and welcome applications from all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (including colour, nationality, and ethnic or national origin), religion or belief, sex, or sexual orientation.

We are committed to creating an inclusive environment where everyone feels valued, respected, and able to thrive. If you require any adjustments to the recruitment process to support your application, and we will work with you to meet your needs.

The RESPECT Allyship Programme is available to all staff, which offers the opportunity to learn more about the diverse communities & groups and provides added benefits and resources to its members.