Casual Client Services Representative

TN United Kingdom; London; On-site; GBP 22,000 - 30,000; Part time

Job summary

An established industry player is seeking a Casual Client Services Representative to enhance the visitor experience at their prestigious London gallery. This role involves welcoming clients, providing information on auctions, and assisting with various front desk tasks. Ideal candidates will possess a passion for art, excellent communication skills, and the ability to thrive in high-pressure situations. Join a vibrant team dedicated to excellence in client service and make a lasting impression in the art world.

Qualifications

• Passion for art or the art world.
• Experience in delivering outstanding visitor experiences.

Responsibilities

• Welcoming clients and visitors into the gallery.
• Assisting with general front desk inquiries and auction tasks.
• Organizing mailing, courier services, and ensuring public areas are set up.

Skills

Customer Service

Communication Skills

Art Knowledge

Multitasking

Job description

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Casual Client Services Representative, London

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Client:

Phillips

Location:

London, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

81d170b9fc33

Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Casual Client Services Representative

London

Phillips is an international auction house that sells Contemporary Art, Photographs, Design, Modern and contemporary Editions, Jewels, and Watches. It is currently seeking organized, motivated, and visitor-focused individuals to fill casual Client Services Representative positions in its Client Services department.

Based in London, the position's primary focus will be to support our Client Services team in the day-to-day running of the front of-house and the provision of the Client Services function on an ad-hoc basis. You will be responsible for representing Phillips and our high values of professionalism and excellence by offering an outstanding client service and visitor experience at all times.

Phillips values a workforce with a wide variety of experiences, backgrounds and skills, so we encourage you to apply even if you do not meet all of the qualifications.

Duties and Responsibilities

• Welcoming Clients, Visitors and Staff into the gallery

• Offering assistance & providing information on current and future worldwide Auctions and Exhibitions

• Assisting Clients, Phillips’ Specialists and 30 Berkeley Square tenants with general front desk enquiries

• Undertaking sale room tasks during auctions

• Fielding phone calls and responding to emails

• Processing bids and paddles for auctions

• Assisting the Events department when required; including event research, guest check in & obtaining new client details

• Organising all mailing, courier services, deliveries and taxis

• Ensuring all public areas and meeting rooms are set up to a high standard

Professional Skills and Experience

• A passion for art or the art world

• Have previous experience of delivering outstanding visitor experience

Personal Attributes

• Ability to keep calm while dealing with multiple tasks in extremely high-pressure situations

• Excellent verbal and written communication skills

• Ability to communicate and act in a professional, discrete, and confidential manner with a wide variety of people and activities

• Flexible and reliable and will be able to work on own initiative as well as part of a team

• Additional languages are desirable but not essential

Working Conditions

· Work is undertaken within a Gallery and office environment in our Berkeley Square location

Working hours: As and when required, including evening and weekend work

Click apply - Please note that interviews for this role will be held in person from Sept 30 to Oct 9. When applying, please specify your availability during this time.