Casual Customer Service Assistant

Luton Borough Council; Luton; On-site; GBP 24,000 - 25,000; Part time

Job summary

Luton Borough Council is seeking a Support Assistant to ensure services are clean and welcoming. The role involves customer interaction, clerical tasks, and light repairs. Ideal candidates will have strong communication skills and a positive attitude. Join a supportive team dedicated to serving the community.

Qualifications

• Experience in a customer-facing role.
• Fluency in English required.

Responsibilities

• Answer customer inquiries and provide friendly service.
• Support general clerical tasks like data entry and handling bookings.
• Engage in basic repairs and cleaning.

Skills

Communication

Customer Service

Teamwork

Initiative

ICT Skills

Tools

Microsoft Office

Job description

About The Job

Salary: £24,404 - £24,790 a year pro rata

Hours per week: Casual

Contract type: Casual

If you enjoy helping people and keeping environments running smoothly, this could be the perfect opportunity for you. We’re seeking a Support Assistant who can bring energy, reliability, and a positive attitude to a busy, customer-facing environment. You’ll be part of a supportive team working across multiple sites, ensuring our services are clean, welcoming, and well-maintained for all users.

Your daily tasks will vary. You’ll answer customer inquiries, provide friendly service, and support general clerical tasks such as data entry and handling bookings. You’ll also engage in basic repairs, cleaning, and ensuring spaces are safe and presentable. The role may require moving items or standing for extended periods, and we will provide necessary equipment for safety. The position involves working on a rota, including evenings and weekends, and occasionally supporting other sites based on business needs.

Please note this role does not attract sponsorship.

About You

You take pride in your work and enjoy being part of a busy team. You bring a friendly, helpful attitude to every interaction, with patience and positivity when communicating with a diverse range of people. You have some experience in a customer-facing role and understand the importance of good communication skills, both speaking and listening. You are confident using tills, handling money, and following financial procedures.

You are willing to engage in practical tasks such as light repairs, cleaning, or moving items safely. You can work independently using your initiative but also collaborate effectively as part of a team. Your ICT skills are solid—you can manage emails, navigate online systems, and are familiar with Microsoft Office packages.

Importantly, you care about creating inclusive spaces where everyone feels respected. You understand how to recognize and respond to discrimination, and you see equality and respect as integral to daily work life.

This is a public-facing role, so fluency in speaking and writing English is required.

About Us

Our ambitious Luton 2040 Vision aims to eradicate poverty in Luton. We recognize our remarkable, talented, and passionate workforce as essential to serving our residents.

The people of Luton rely heavily on the council, and that makes our workforce vital. Are you ready to contribute to this vision?

We welcome applications from all community sections and are committed to building a workforce that reflects our borough’s diversity.

Application Process

Note that vacancies may close early if we receive a high volume of applications.

How To Apply

We appreciate that applying takes effort, and a high-quality application demonstrates professionalism and attention to detail. To stand out among many applications, consult our ‘How to apply’ page for helpful tips.