Customer Service Officer

YMCA Queensland; Warwick; On-site; GBP 20,000 - 25,000; Full time

Job summary

A vibrant community organization is seeking a Customer Service Officer for a casual role at YMCA WIRAC. The ideal candidate will provide excellent customer service, manage memberships, and promote programs. This role requires strong interpersonal skills and the ability to work both independently and as part of a team. Benefits include a free gym membership and discounted accommodation rates.

Benefits

Free YMCA gym membership

Discounted accommodation rates

Discounted childcare rates

Discounted health care rates

Qualifications

• Previous experience in a similar role.
• Ability to perform various administration duties.
• Current First Aid and CPR Certificates or willingness to obtain.

Responsibilities

• Provide high-quality, friendly service at reception and over the phone.
• Facilitate memberships, enrolments, and bookings.
• Perform cash counting and daily reconciliations.

Skills

Interpersonal Skills

Customer Service

Administration

Computer Skills

Tools

MS Word

MS Excel

POS

Job description

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The Y Queensland is a not-for-profit organisation with leading services in childcare, fitness, schools, housing, hospitality, youth recreation and community programs.

We are a vibrant, active community organisation, seeking to make a positive difference by providing each and every person with the opportunity to be healthy, happy and connected.

Role Overview

We are seeking a Customer Service Officer to join our team at YMCA WIRAC on a casual basis.

You'll be the sparkle in someone's day as you provide a genuine and warm customer service experience. The role is all about your captivating personality helping members feel welcome every time they walk through our doors. You'll be the face of The Y and offer an engaging and fun atmosphere while you answer general enquiries, facilitate membership subscriptions, bookings, enrolments and promote our programs and services.

Key Responsibilities

• Providing high quality, efficient, friendly service at reception, over the phone and in all written correspondence;
• Ensure timely response to customers' needs or concerns
• Provide information about and facilitate memberships, enrolments and bookings
• Marketing and promotion of our programs and services to potential, new and existing members.
• Perform opening/closing duties including cash counting, till balancing, daily cash reconciliations and banking
  
  

About You

• Previous experience in a similar role (Customer Service)
• Demonstrated ability to perform a range of administration duties, which include data and word processing, filing, photocopying and reception with the ability to prioritise work and meet set deadlines
• Ability to work as part of a team as well as to self-motivate and work autonomously
• Demonstrated exceptional interpersonal and customer service skills and phone manner
• Excellent computer skills using a variety of systems (POS, Outlook, MS Word/Excel)
• Be flexible to work early mornings, evenings and weekends
• Current First Aid and CPR Certificates or be willing to obtain these
• Currently possess, or be willing to obtain a National Police Check
  
  

Benefits

YMCA also offers an employee benefits program which includes the following:

• Free YMCA gym membership;
• Discounted accommodation rates at the George Williams Hotel;
• Discounted rates at our childcare facilities
• Discounted rate on health care through; Medibank Private;
• A range of online benefits through our online employee discounts and benefits program.
  
  

Applications

To apply, please click the 'apply' button and submit your resume and a covering letter detailing how your experience meets the selection criteria

Our Commitment

About

At the Y, we are committed to empowering all Children and Young People to feel safe and be safe, at the Y, in their families and in their communities. As such, we ensure that all of our candidates are appropriately screened (including police checks) to make sure that the right people are in the right roles. To learn more about our screening processes, click here to view our Safeguarding Children and Young People Policy:

https://ymca.org.au/about-us/safeguarding-children-young-people/safeguardingresources

The YMCA is an equal opportunity employer and is committed to safeguarding children and young people

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Non-profit Organizations

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